Crisis Clinical Supervisor-per diem R40157

Emergency Department Crisis Clinical Supervisor (Per Diem)

Baystate Health, a nationally recognized leader in healthcare quality and safety and home to the region’s only Level 1 Trauma Center and Pediatric Trauma Center, is looking for a per diem Emergency Department Crisis Clinical Supervisor to join our ED Crisis Team in Springfield, MA.

Job Type: Per Diem – Second Shift (3:00 pm – 11:30 pm). Minimum 4 shifts per month with flexibility for more.

Compensation: $42.24 – $48.55 – $57.41 hourly (based on position and experience).

• Per diem hours
• Second shift (3:00 pm‑11:30 pm)
• Minimum of 4 shifts a month, with flexibility for more

• Baystate Medical Center
• Surrounding community hospitals

• Excellent Compensation
• Earned Time off
• Continuing education support
• 403(b) retirement company match & annual company contribution increase based on years of service
• 529 College Savings Plan
• Free money coach advice from a certified professional
• Pet, home, auto and personal insurance
• Well‑being programs that include mental, physical, and financial health

• Master’s in Social Work or Mental Health Counseling (required). Will also consider Psy D or PhD.
• Certification(s):
  • LICSW, LCSW, LMHC, active in State of Massachusetts (licensed eligible will be considered).
• Minimum of 3+ years of supervisory experience in crisis, ED, or a clinical setting.

Reports to and works collaboratively under the direction and leadership of the psychiatric emergency services team manager. The ED Behavioral Health Clinical Supervisor facilitates and is responsible for the coordination of care of patients being treated for Behavioral Health‑related concerns (both adult and pediatric) and improving patient outcomes, as evidenced by decreased length of stay, improved transitions of care, and increased patient satisfaction.

Functions in a collaborative role with nursing staff, case management, the ED medical team, pharmacy staff, psychiatric services, and crisis clinicians to coordinate patient care through the continuum. Serves as a patient/family advocate within the interdisciplinary team, oversees and participates in efficient and quality clinical care, and performs QI initiatives, engages in the formulation and adherence to the patient‑specific care plan, collects and submits data, and reports to the ED Leadership team.

Monitors key drivers and dashboard benchmarks inclusive of patient satisfaction, LOS, and recidivism rates. Develops action plans as needed and serves as an educational and clinical resource for patients, families, and clinical staff. Provides clinical consultation to ED‑based crisis clinicians as required and provides supervision for licensure hours for students and interns as needed.

• Provide leadership and direction to the crisis staff (clinicians, counselors, admin support) located at Baystate Hospital.
• Oversee the daily shift throughput of all crisis activities in the ED (both adult and pediatric) and on the medical floor. During the shift consistently identify which clients need new evaluations and which clients need mental status updates and assign them accordingly to the clinicians on site.
• Assign cases and tasks to staff on shift (clinicians, counselors, clerical support). Perform crisis evaluations when needed.
• Provide case consultation for the clinicians on site. Provide individual supervision to designated staff.
• Work collaboratively to ensure that all behavioral health clients in the ED are assessed promptly. Ensure all clinical information is updated and communicated regularly.
• Assume a leadership role in developing, coordinating, and participating in the interdisciplinary team's daily rounds and team huddles.
• Serve as a clinical resource to staff for Behavioral Health patients and participate in educational in‑services and orientation of new staff to Behavioral Health clinical care.
• Develop relationships with community resources to promote the continuum of care.
• Demonstrate fiscal responsibility.
• Participate in the development and maintenance of measures of success to demonstrate successful patient outcomes.

Masters Degree (Required)

Licensed Social Worker – State of Massachusetts

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

For more information, please visit us at

All correspondence can be directed to the recruiter:
Melanie.

Bischoff

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