Medical Receptionist II Watertown Office

Employment Type

Full time

Shift Description

Mission Statement:
We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:
To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:
In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others;
Integrity in being faithful to who we say we are.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Review revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Check in patients for appointments
• Check out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls

General Performance Criteria

• Performs critical job functions that lead to a streamlined and efficient patient experience

• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards

• Meets performance measures in place for each job function and completes job functions by established review date

• Works collaboratively with staff and management

Communication

• Maintains confidentiality related to patients, family and employees and information specific to service area.

• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.

• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.

• Uses appropriate diction and grammar in conversations.

Customer Service

• Employs professional manners and tact in all dealings.

• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.

• Customer service oriented.

• Adheres to hospital confidentiality statement.

Service Specific Skills

• Receives and distributes messages, packages and supplies to the appropriate person or place.

• Implements the day‑to‑day operations of specific service or environment.

• Maintains a safe and secure environment.

Equipment

• Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e‑mail system, fax machine and typewriter.

Education, Training, Experience, Certification and Licensure

High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.

Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills, or Other Requirements

Multi‑line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service‑related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service oriented.

Work Environment and Hazards

Office setting – exposure Class I or II; service specific.

Physical Demands

Light work – standing, walking, sitting, and lifting.

Work Contact Group

All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.

Supervised By

Manager or Coordinator

Pay Range

$19.00-$26.85 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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