Scheduling Coordinator

Scheduling Coordinator

The Scheduling Coordinator is responsible for coordinating the physician’s schedule, NP/PA schedule, device schedule, and the patient’s schedule. They are a liaison between the patients, physicians, staff, and the community-at-large. This position is responsible for appointment scheduling and front office duties as required by the health center.

• Schedules patient medical visits per established procedures. Confirms appointments, cancels appointments and notifies staff of appointment changes.
• Reviews schedules routinely to ensure proper slot utilization and increase opportunities for patient access. Discusses scheduling conflicts or problems with supervisors and offers solutions to improve.
• Continuously monitors schedule and provides updates throughout the day.
• Generates and utilizes wait lists and reschedules patient appointments as needed.
• Manages appointment work queue requests to ensure continuity of care.
• Provides direct support to the medical practice manager and handles scheduling requests.
• Responsible for the accuracy and completeness of the data entry of patient information into the computer. This data entry includes various patient information, as well as relevant insurance.
• Efficiently intakes new patients; completes patient data entry, schedules new patient appointments, verifies insurance, collects required signatures, obtains ROI to collect historic patient records, provides warm handoffs to support teams.
• Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various physicians.
• Ability to schedule appointments in appropriate appointment types.
• Make patient reminder calls in a timely fashion.
• Maintains confidentiality of all Health Center information.
• Handle inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner.
• Refer acutely ill patients to nursing for triage.
• Prepare reports as required.
• Carry out other tasks as requested in situations where participation may be required.
• Maintain work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the health center as viewed by the public.
• Performs all and any additional duties as assigned.

• High school diploma or better.
• Previous experience with medical scheduling.
• Detail-oriented; able to work accurately and efficiently in a fast-paced environment.
• Bilingual, capable, sensitive, and articulate in conversational interpretation.
• Must possess the ability of positively interacting with patients, personnel, visitors and the general public.
• Must show discretion in the handling of confidential information.