Residential Shift Supervisor | YCCS

Job Category: Operations
-Community Service

Supervisor: Richard Morin

Requisition Number: RESID
003204

• Posted :
  January 2, 2026
• Full-Time
• On-site

• YCCS 385 Maple Street Springfield, MA 01105, USA

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission.

There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement
• Hourly Range | $22 - $24

Additional Benefits:

• Culturally Diverse population
• Clinical Licensing Support

Job Title: Residential Shift Supervisor

Work Location: Agawam, MA

Bilingual Candidates Encouraged to Apply

EOE M/F/D/V

Union/Non-Union

Job Summary:

The Residential Counselor is an evolution of the Direct Care II staff and is expected to continue to fulfill all expectations of a Supervisor and will work with multiple age groups. In addition to those expectations, the Milieu Manager will take a leadership role while reporting to the Assistant Director and Program Director. The Milieu Manager will maintain a therapeutic environment within the residence, this includes meeting the needs of the client in the following areas: safety, medical, emotional, food, clothing, and shelter;

supervising Residential Counselors/Relief in those areas and providing support and training as needed; maintain consistent manner in implementing reasonable limits and structure for each client on a daily basis in the residence and in the community.

Duties and Responsibilities:

• To assure that applicable rules, policies and procedures are being followed on their shifts.
• To provide leadership to their shift.
• To implement each client’s individual Level Plan objectives under the direction of the Clinical Supervisor and Program Supervisor.
• Ensure all necessary documentation for shift is completed accurately and submitted for review.
• To provide appropriate, safe responses to emergency situations when necessary.
• To develop strong, supportive relationships with the clients and employees.
• To provide for client care and safety, and observe all safety measures.
• Access, plan and implement crisis interventions with clients.
• To notify Program Director immediately in the event of a client crisis, suspected illegal activity or any behavior constituting an incident in the program.
• To perform other duties as assigned by the Assistant Director and/or Program Director.

Minimum Qualifications:

• Bachelor’s degree in Social Sciences or 2 years related field preferred.
• Demonstrates excellent leadership skills;
  Prior supervisory experience.
• At least two years of experience in Human Services working with adolescents.
• Must have valid driver’s license;
  Must meet Agency requirements for driving history records.
• Must pass a CORI within the standards identified by EEC.
• Must have availability of an automobile to transport clients or perform other supportive services as necessary.
• Bilingual Preferred (Spanish/English)

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.