Intake Coordinator

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Central Intake Coordinator to join our Central Intake Division team and help advance our mission of empowering people to live healthier, more fulfilling lives.

• Purpose-Driven Work
  - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth
  - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture
  - Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity
  - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits
  - Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work
  - Work for an organization recognized for creating a positive and engaging employee experience.

• Demonstrated cultural competence and ability to communicate effectively with individuals from a variety of cultural backgrounds.
• Ability to assess risk and work effectively with challenging and diverse populations.
• Knowledge of BHN substance use programs, other BHN programs, and community resources, including how to help individuals access them; knowledge of medication clinic workflows and processes.
• Excellent verbal and written communication skills.
• Excellent computer skills, including email and database systems; EHR experience helpful.
• Knowledge of mental illness and substance use disorders and treatment, including severe mental illness.
• Experience verifying insurance preferred.
• Minimum of 2 years of related experience; call center or intake experience preferred.
• High School Diploma or GED required;
  Associate's or Bachelor's Degree in a related field preferred.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Salary Range- $