ED Patient Registration Rep

## ED Patient Registration Rep Apply locations:
Springfield, Massachusetts time type:
Part time posted on:
Posted Todayjob requisition :
R42231
** Summary
* **
* SCHEDULE:

*** Part Time
* 4 days per week
* 11a-5p
* every other weekend and holiday
*
* LOCATION:

*** BMC Springfield MA (Emergency Department Registration)
*
* QUALIFICATIONS:

*** GED or Hi Set
* ED Pat Reg Rep I - customer service experience
* ED Pat Reg Rep II - 1+ yr work experience in hospital registration
* ED Pat Reg Rep III - 2+ yr work experience in hospital registration
** Requirements
* **
* 1)
** Successfully complete training in Patient Registration Department policies, procedures, workflows, and applications including annual web-based training and basic medical terminology.
*
* 2)
** Complete departmental orientation to product lines; demonstrate competency in introductory proficiency testing 91%.
*
* 3)
** Receive sign-off by a mentor in product line activities.
*
* 4)
** Complete Compassionate Connections Program.
*
* 5)
** Maintain at least a 90% QA pass rate in overall account reviews, MSP, and RQA alerts.
*
* 6)
** Respect:
Treat all patients, coworkers, and internal partners with dignity and respect. Integrity:
Be honest, trustworthy, dependable, and use good judgment in your work; lead by example.

Teamwork:  Maintain individual productivity and support workgroup effectiveness. Build and nurture relationships and value others. Lifelong Learning:
Strive to be curious in the pursuit of knowledge while being open and taking in new ideas and perspectives.
*
* 7)
** Service Focus:
Identify opportunities that benefit our patients, coworkers, and internal partners.

Ownership:
Take initiative, responsibility, and accountability for one’s own performance; be proactive, ask questions, develop ideas, and ask for feedback.

Collaboration:

Communicate with internal and external partners with open-mindedness to achieve shared goals; professionally resolve conflict when it arises.

Valuing Differences:
Contribute to a work climate where differences are valued and supported; seek to understand different perspectives and cultures. Courage: Show initiative, ask questions, think big, and step out of your comfort zone.
*
* 8)
** Effectively communicate with patients during high-stress events to gather detailed demographic and payor information to ensure patient safety and fiscal reimbursement for the organization.
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* 9)
** Must be capable of controlling emotions and reactions during tragic and sometimes dangerous patient interactions. Maintaining a calm and compassionate disposition is essential.
** 10)
** Ability to communicate verbally and/or in writing with coworkers and clinical partners to problem-solve issues and share recommendations for improvements.
** 11)
** Complete First Net account discharges, transfers, and status changes.

Complete morning and afternoon Preadmissions by designated timeframe as well as surgical late discharges.
** 12)
** Successfully complete BH ED policies and procedures including Trauma Registration, “JDoe” Registration, Burn reporting, Animal bite reporting, Weapons Related Injury Surveillance System (WRISS), Sexual Assault Nurses Exam (SANE)
** 13)
** Ability to analyze data received from insurance carriers to determine and educate patients about their financial responsibility for their ED visit
** 14)
** Request and collect pre-determined patient responsibility payments by use of an online payment portal and utilizes payment plan options for patients that cannot afford to make the payment in full.

** 15)
** Ability to initiate emergency code procedures via overhead page  
** 16)
** Demonstrate the ability of donning and doffing of PPE. Demonstrate knowledge of basic concepts of Infection Control and can adapt this knowledge to BH ED environments.…