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Director- Hospital Pharmacy Services

Job in Springfield, Hampden County, Massachusetts, 01195, USA
Listing for: Baystate Health
Full Time position
Listed on 2026-10-23
Job specializations:
  • Healthcare
    Pharmacy
Job Description & How to Apply Below
Director of Pharmacy Services
- Baystate Medical Center
- Pharmacy Baystate Health Careers Department:
Pharmacy

Location:

Baystate Medical Center, Springfield MAJob Type: Salary, full time

Make an Impact with Baystate Health Baystate Health is seeking a Pharmacy Director to join our Pharmacy at Baystate Medical Center in Springfield, Massachusetts.

Schedule Details Job Type:  Full time
- Hours:

40

Schedule:

Days Required

Work Experience:

3 years leadership5 years preceptor/educator experience

Required

Education:

Licensed PharmacistRPh licensure with BS in Pharmacy (PharmD or MBA preferred) with more than 7 years of progressively responsible pharmacy experience in Managed Care and/or integrated delivery systems. Summary Through the leadership of the Vice President of Clinical Support Services is an executive leadership position in Baystate Health and is primarily responsible for the acute care pharmacy operations across the organization.

With a focus on system-wide outcomes and the BH Compass Points, the Director of Acute Care Pharmacy will strategically lead the integration and standardization of the operational aspects of BH Acute Care Pharmacy services.  This includes leveraging the strengths of our leaders in the pharmacy to refine, create and manage operational efficiencies, focusing on continuous performance improvement opportunities to support our compass points and a solid dedication to quality and safety.  

The incumbent will be customer-focused, collaborative, value differences, and manage conflict.  Implementing best practices for change management, instilling a learning culture and continuous improvement are critical to success.  In addition, the leader will ensure an inclusive environment to improve processes and services to best use Baystate Health resources.

The Director will be accountable for vital operational programs that include regulatory compliance (e.g., USP 795, 797, 800; TJC, DPH, CMS, DEA), oversight of pharmacy automation and technology, management of the pharmacy supply chain, and creating and sustaining a talented and efficient workforce to support our daily pharmacy operations across the organization, including the D’Amour Center for Cancer Care.  The incumbent will engage the Director of Clinical/Ambulatory/Retail Programs and other pharmacy leaders across the enterprise to manage workflows while keeping an eye on future opportunities to collaborate and innovate.  

Collaboration with internal and external thought leaders is critical to achieving excellence in the delivery of patient care.  Furthermore, leveraging our electronic health record, pharmacy automation, and technology are crucial success factors.

Job Responsibilities:

1) Regularly reviews metrics and processes and optimizes to improve all aspects of the pharmacy operation. Regularly reviews team member roles and responsibilities to ensure all critical operational aspects of the department are covered.
2) Creates and establishes a culture of operations excellence that regularly reviews the BH pharmacy operation. Seeks differing viewpoints and opportunities to gain efficiencies in non-sterile, sterile, hazardous, and oral products at the entity and system level. Ensures resources are in place to match the business's most critical and essential components. Establishes standard operating procedures to ensure high reliability of processes.
3) Collaborates and engages with all members of the Core Pharmacy Leadership team to incorporate the vision of pharmacy and strive toward meeting the goals of the department and organization.
4) Strategically collaborates and engages regarding the use of technology and strategies for effective utilization of technology. Ensures an operation of technology within the pharmacy at BMC and…
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