Marriott Springfield - Banquets Server

Marriott Springfield Downtown - Banquets Server

Address: 2 Boland Way, Springfield, MA 01103

Compensation: $15.00/hour

The Banquet Server is the heartbeat of our hospitality team, blending dedication and attention to detail to deliver unforgettable experiences. With top‑notch customer service and communication skills, you orchestrate every banquet event with precision and flair, setting the stage for memorable moments that exceed our guests' expectations.

• Customer Service Excellence: Approach all guest interactions with a friendly and service-oriented demeanor, ensuring a positive experience.
• Communication: Effectively communicate with guests and team members to coordinate service and address any needs or concerns.
• Attention to Detail: Set up and serve banquet functions according to hotel standards, ensuring all details are attended to.
• Time Management: Manage time efficiently to ensure prompt and efficient service during events, from setup to breakdown.
• Problem‑Solving: Address guest complaints and issues calmly, referring them to management when necessary.

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous experience in a banquet or hospitality setting is preferred.
• Certification in Alcohol Awareness and Food Handling as required by state regulations.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Conveniently located in downtown Springfield, our inviting hotel is perfectly situated for family vacations, romantic getaways or business travelers. Guests can settle into spacious rooms featuring complimentary Wi‑Fi access, plug‑in panel for streaming media and plush bedding. Travelers will enjoy delicious dining in our Springfield hotel's restaurant or they can have a light meal and drinks in our award‑winning sports bar.

The classically‑designed meeting and event venues within our downtown hotel are ideal for planning corporate gatherings, weddings and other social galas. Our experienced staff, including planning and catering experts, are always on hand to assist. When it's time to relax, guests will enjoy our hotel's setting close to the Basketball Hall of Fame, Six Flags New England, Dr. Seuss Museum and the Mass Mutual Center.