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Customer Experience VP
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-01-28
Listing for:
VirtualVocations
Full Time
position Listed on 2026-01-28
Job specializations:
-
IT/Tech
Technical Support -
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
Overview
A company is looking for a VP of Customer Experience to lead and unify its post-sales organization.
Location: Springfield, Massachusetts, United States
Responsibilities- Oversee customer success, retention, and expansion initiatives
- Manage software implementation projects ensuring high-quality delivery
- Lead the support organization to enhance customer satisfaction and reduce resolution times
- 10+ years in B2B SaaS leadership roles related to Customer Success, Implementations, or Support
- 5+ years of experience managing teams and multi-disciplinary customer experience organizations
- Deep knowledge of the Net Suite ecosystem
- Proven track record in managing retention, churn, and expansion metrics
- Strong operational and analytical capabilities
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