IT Director

Position: IT Applications Director
General Description The IT Applications Director at Caring Health Center will directly advise and support the strategy, development and maintenance of the organization's software portfolio, ensuring alignment with business goals, strategic planning and best practices in operational and clinical information systems. Key responsibilities include managing existing application layer upgrades, maintenance, contracts, training and utilization, overseeing project life cycles (development to deployment) for new and improving applications, optimizing utilization and end user satisfaction, and managing vendor relationships.

Additionally, the IT Applications Director will review, make suggestions regarding and continuously improve the organizations workflows, system knowledge and utilization policies and procedures of selected mission critical applications, driving successful innovation and ongoing improvements and initial adoption of enterprise software solutions. Supervising the Clinical Information Systems and Health Information Management (Medical Records) team at the health center, the IT Applications Director will also ensure appropriate technologies and workflows to support the provision of timely and accurate patient data.

Reports to:

Chief Information Officer Supervises:
Clinical Analyst Team, Health Information Management Team Salary/Status:
Exempt Bachelor’s degree and/or related industry standard Certification(s) and experience in computer science, Information Technology, or related field.
5+ years of progressive IT experience, including leadership roles.

Very strong communication, problem-solving, and project management skills. Project Management certification or demonstrated experience required.

Knowledge of workflow assessment documentation, and translation of workflow into training guides, software improvement projects to support lean and efficient utilization of technology. Ability to participate in and facilitate group trainings, meetings and lead demonstrations.

Proven track record of successful application training provision to adult learners.

Demonstrated skill with technical documentation (such as training guides) for non-technical audiences.

Strong preference for candidates with in-clinic experience supporting Epic clinical information systems.

Strong preference for candidates with experience leading O365 deployments and end user training across complex, multi-functional organizations.

Policy and procedure knowledge as it relates to information security and privacy in a highly regulated environment, such as healthcare is required.

Ability to communicate with and understand the needs of non-technical internal customers; to remain calm, helpful and productive in all situations; to proactively manage multiple concurrent, high value and high-profile projects and work well under pressure is required.  Must be comfortable operating in a collaborative, shared leadership environment and be willing to mentor junior members of the team and members of the broader organization with an “excellence in training and customer service” attitude.

Essential

Responsibilities and Duties:

Work with the CIO and members of leadership to define and articulate the application roadmap, vision, use case and functional requirements for new software acquisitions.

Work with the CIO and members of leadership to define and lead projects to support a continuous review and improvement of existing technologies.

Craft and evaluate implementation vendor project proposals in response to stakeholder requests for new technologies.

Manage project timelines, budgets, and quality assurance (testing/delivery) for new software acquisitions as well as improvements for existing technologies.

Act as the liaison between business leaders…