Senior Security Operations Center; SOC) Analyst

Holyoke, Massachusetts, United States

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy.

As a Senior SOC Analyst, you will play a pivotal role in defending critical infrastructure that powers millions of residents across New England. Our organization is responsible for safeguarding the electric grid, a cornerstone of public safety, economic stability, and national security.

What we offer you:

• Hybrid work environment (4 days/week on-site)
• Distance-based relocation assistance available
• 7 people paid on-call rotation
• Competitive compensation with a base salary + performance bonus
• Robust benefits package, including:
  • Enhanced 401(k) and financial planning support
  • Tuition reimbursement and professional development
  • Wellness programs, including an onsite gym
  • Free coffee at our onsite café
  • Flexible work hours
  • Employee Business Networks
• A stable, mission-driven workplace where your impact truly matters

How you will make an Impact

• Operate independently with minimal supervision to detect, analyze, and respond to complex security threats in a fast paced, mission critical SOC environment supporting electric grid operations.
• Lead response efforts for high severity and complex security incidents, coordinating containment, eradication, and recovery across IT, OT, and engineering teams.
• Apply threat modeling techniques to anticipate adversary attack paths, inform detection strategy, and improve defensive coverage across critical infrastructure systems.
• Perform advanced threat detection and analysis using SIEM, EDR/XDR, network monitoring, and forensic tools.
• Conduct malware analysis, digital forensics, and root cause investigations following security events affecting critical systems.
• Develop, tune, and maintain detection rules, correlation logic, and automated response playbooks to continuously improve SOC effectiveness.
• Coordinate tabletop exercises, purple team activities, and grid focused security assessments.
• Mentor and train junior SOC analysts, providing guidance on investigation techniques, tools, and best practices.
• Serve as the project implementor for SOC‑related initiatives, partnering with the PMO to plan, coordinate, and execute corporate security projects impacting SOC operations.

What we are looking for

• SIEM platforms (Splunk, QRadar, Arc Sight, Microsoft Sentinel, or similar)
• EDR/XDR solutions (Crowd Strike, Carbon Black, Microsoft Defender, Sentinel One, or similar)
• Network analysis tools (Wireshark, Zeek, tcpdump)
• Forensic tools and techniques (EnCase, FTK, Volatility, Autopsy)
• Attack frameworks such as MITRE ATT&CK and the Cyber Kill Chain
• Threat actor tactics, techniques, and procedures (TTPs)
• Threat intelligence frameworks and indicators of compromise (IOCs)
• Firewalls, IDS/IPS, and proxy technologies
• Windows and Linux operating systems (administration and security hardening)
• Cloud environments (AWS, Azure, GCP) and cloud security principles
• Scripting languages (Python, Power Shell, Bash)
• Malware analysis techniques (static and dynamic analysis)
• Log analysis and event correlation
• Vulnerability management concepts

Skills and Abilities:

• Self-starter mindset with strong ownership, accountability, and professional judgment.
• Proven ability to remain calm and decisive under pressure in incidents impacting critical infrastructure.
• Strong analytical, problem solving, and critical thinking skills.
• Excellent written and verbal communication, with the ability to explain complex issues clearly.
• Commitment to continuous learning and staying current with evolving threats and…