IT Support Specialist

## IT Support Specialist Apply:
MA, Chicopee:
Full time:
Posted Today:
REQ-43422

Nexstar Media Group, Inc. – Springfield Broadcast Hub

Location:

Springfield, Massachusetts Department:
Broadcast Hub Operations & Technology Position Type:
Full-Time  
** Position Summary
** Nexstar Media Group is seeking a skilled and motivated IT Support Specialist for our Springfield Broadcast Hub. This position is responsible for maintaining, troubleshooting, and supporting IT systems and network infrastructure within a mission-critical, 24/7 television broadcast operation.  The ideal candidate will have a strong IT background, excellent troubleshooting skills, and the ability to work independently while collaborating with Broadcast Engineering, Operations, Management, and corporate IT to ensure system reliability and operational continuity.

** Core Responsibilities
**** IT Systems Administration & Support*
* * Install, configure, maintain, and troubleshoot Windows workstations, servers, software, and peripherals.
* Utilize endpoint management solutions, including Manage Engine Endpoint Central (MEC), for security updates, software deployments, scheduled reboots, and patch compliance monitoring.
* Support Microsoft 365, Active Directory, user accounts, access permissions, and Bitwarden password management deployment and ongoing support.
* Perform preventative maintenance, system upgrades, and hardware replacements.
** Network & Infrastructure Support*
* * Work closely with corporate IT to troubleshoot network connectivity, IP addressing, DHCP, DNS, and related infrastructure issues.
* Assist with network infrastructure installation and maintenance, including Ethernet cabling, RJ45 connector termination, and fiber optic cable installation and handling.
* Maintain clean, organized, and professional cable management throughout the facility, including equipment racks, patch panels, and workstations.
* Assist with network monitoring and proactively identify potential infrastructure issues.
** Broadcast Engineering Collaboration*
* * Provide IT support for computer-based broadcast systems, media management platforms, and operational workstations.
* Coordinate maintenance and upgrades with Broadcast Engineering to minimize disruptions to live broadcasting.
* Participate in cross-training to develop familiarity with broadcast technologies and workflows while sharing IT knowledge and technical skills with Broadcast Engineering personnel.
** Documentation & System Management*
* * Maintain accurate IT asset inventories and documentation of system configurations, maintenance activities, and troubleshooting procedures.
* Track system health, patch compliance, and maintenance schedules, providing updates to Management as needed.
* Identify opportunities to improve system security, reliability, and operational efficiency.
** Required Qualifications
*** Technical degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
* Working knowledge of Windows operating systems, computer hardware, basic server administration, and networking fundamentals.
* Experience with software installation, patch management, system maintenance, and technical troubleshooting.
* Ability to perform basic Ethernet cabling tasks, including RJ45 connector termination, and ability to work with fiber optic cabling.
* Strong organizational, documentation, and communication skills, with the ability to work independently and prioritize time-sensitive issues.
** Preferred Qualifications
*** Experience with enterprise endpoint management solutions, particularly Manage Engine Endpoint Central.
* Experience with network monitoring and management platforms such as Solar Winds, Whats Up Gold, PRTG, or similar solutions.
* Familiarity with Active Directory, Microsoft 365, Bitwarden, Windows Server, Linux, and virtualization technologies.
* Experience installing, routing, organizing, and maintaining structured copper and fiber optic cabling in equipment racks and technical facilities.
* Experience supporting IT infrastructure in broadcast television, telecommunications, or other 24/7 mission-critical environments.
* Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or equivalent technical certifications.  
** Work Environment & Expectations
*** Position is onsite at the Springfield Broadcast Hub.
* Maintain professional technical work spaces and follow established IT security policies, maintenance procedures, and operational…