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Senior CSM Leader Premier Accounts & AI Adoption

Job in Springfield, Hampden County, Massachusetts, 01101, USA
Listing for: Relativity
Full Time position
Listed on 2026-11-01
Job specializations:
  • IT/Tech
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 100000 - 150000 USD Yearly USD 100000.00 150000.00 YEAR
Job Description & How to Apply Below
Position: Senior CSM Leader for Premier Accounts & AI Adoption

Relativity in the United States seeks a Lead Customer Success Manager to own Premier Tier outcomes and drive AI adoption at the executive level. You will lead a cross-functional team, oversee health metrics and renewal planning, and shape the practice with repeatable playbooks.

You will coach peers, influence strategic decisions, and maintain strong relationships with GCs and senior partners while aligning with sales on expansion opportunities.

This role is for the Senior CSM Leader for Premier Accounts & AI Adoption role at Relativity.

The following opening is for a Senior CSM Leader for Premier Accounts & AI Adoption with Relativity.

Our group is growing, and we are hiring a Senior CSM Leader for Premier Accounts & AI Adoption in MA, United States.

This opening is for the Senior CSM Leader for Premier Accounts & AI Adoption role at Relativity.

Position Requirements
10+ Years work experience
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