Director, DevOps & Release Management

• Location 1500 Main Street, Ste 600,Springfield, MA, 01115,United States
• Base Pay $ - $ / Year
• Job Category Management
• Employee Type Full-Time
• Manage Others Yes

• Name Jay Daigneault

POSITION SUMMARY: The Director, Dev Ops & Release Management plans , coordinates, supervises all activities related to the design, development, implementation of the organization's applications delivery. Manages multiple development teams supporting various products or lines of businesses. Develops, distributes, supports, enforces, and integrates best practices and technology standards across the organization. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the various development life cycles.

Oversees environment management across development, testing, staging, and production to ensure environments are available, reliable, appropriately controlled, and aligned with application delivery and release needs.

• Plans, assigns, and directs the activities of professional and technical personnel involved in application delivery, development, implementation, and support. Provides technical information required in the preparation of annual budget figures for the Applications Development Department, including needs for upgrading hardware and software and resources needed to ensure timely response to needs of user departments.
• Reviews performance of applications programs to ensure program efficiency, program documentation, and to ensure that output meets the needs of user departments.
• Reviews and analyzes existing applications programs and programs in development to ensure efficiency and effectiveness of those programs.
• Directs and guides the managers, reviews different project requests, timeline, and cost.
• Establishes and advances Dev Ops strategies, standards, and practices supporting automation, continuous integration and delivery, deployment reliability, and operational performance. Closes feedback loops between production incidents, problems, and development by identifying both code and process root causes to drive continuous improvement.
• Owns the environment management strategy, standards, and governance, including environment provisioning, configuration, refresh schedules, availability, and retirement. Establishes clear ownership and coordinates environment capacity, scheduling, and readiness to support development, testing, and releases.
• Partners with Infrastructure, Security, application development, and testing teams to maintain consistent environment configurations, manage access and test data in accordance with security and privacy requirements, resolve environment issues and conflicts, and monitor readiness and reliability. Integrates environment changes with release and change management processes.
• Assigns and reviews the design layout for programs required for special projects.
• Other related duties as assigned.

Requires a bachelor's degree combined with typically 5+ years of managerial experience and a deep knowledge of the managed sub-function, master's degree preferred.

• Oversee daily team operations to ensure alignment with organizational policies while facilitating effective communication, collaboration, continual improvement, and knowledge sharing within the team and across organization.
• Provide clear direction, goals, and priorities to direct report(s) while mentoring them to enhance their skills and support their professional development
• Foster a positive and inclusive work environment that supports employee engagement.
• Address conflicts with professionalism and fairness, serving as the first point of contact for employee(s) communication and escalating issues appropriately in collaboration with HR when necessary.
• Ensure employee(s) adherence to organizational policies and procedures by promoting and modeling compliance with labor laws, workplace standards, and ethical practices in all people management activities.
• Manage administrative responsibilities, including reviewing and approving weekly timecards, processing time-off requests, tracking compliance tasks, and supporting team adherence to organizational policies and deadlines.
• Conduct performance reviews by setting and communicating clear expectations and objectives, monitoring performance against goals, providing continuous feedback, and addressing performance issues promptly and…