Director of Youth Services
Listed on 2026-10-21
-
Management
Operations Management, General Management, Project & Program Management, Healthcare Management
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Director of Youth ServicesFull Time Management Springfield, MA, US
2 days ago Requisition
Salary: $ Annually
Job Title:
Director of Youth Services
Department: Administration
Reports To: Executive Director
FLSA Status: Exempt (Salary)
Location: Springfield, MA
Employment Type: Grant Funded Full-Time
Salary
: up to $120,000
New North Citizens’ Council is a community-based nonprofit organization dedicated to improving the quality of life for residents through education, workforce development, family support, and community services. NNCC is committed to equity, inclusion, and culturally responsive service delivery.
Position SummaryThe Director of Youth Services provides strategic, fiscal, and operational leadership for NNCC's comprehensive youth and young adult programming across three service areas:
Workforce & Education, Wellness, and Recreation. The Director oversees a portfolio exceeding $1 million annually, supported by multiple public and private funding sources, including WIOA, DPH, and DCF.
As a member of NNCC's leadership team, the Director is accountable for program performance, regulatory and contractual compliance, budget oversight, staff development, and departmental growth. This position requires an experienced leader capable of managing complex operations, exercising independent judgment, solving problems proactively, and developing strong program managers while maintaining high standards for participant services.
Essential Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)
Strategic Leadership & Program Performance- Provide overall leadership and direction for Youth Services, establishing clear priorities, performance expectations, and accountability across Workforce & Education, Wellness, and Recreation.
- Develop and implement departmental strategies that align program operations with organizational goals, community needs, and funding requirements.
- Oversee program quality, enrollment, retention, completion, participant outcomes, and contractual performance measures.
- Analyze program data, identify operational and performance gaps, and implement timely corrective actions and continuous improvement strategies.
- Establish consistent systems for program administration, participant documentation, case management, reporting, and service coordination.
- Exercise independent judgment in addressing complex operational challenges and contribute to organizational planning and leadership decisions.
- Directly supervise designated program leaders and provide overall leadership to Youth Services personnel.
- Establish measurable expectations, delegate responsibilities, and hold managers accountable for staff performance, program outcomes, and compliance.
- Conduct regular supervision, provide coaching and professional development, and strengthen managers' leadership and decision-making capabilities.
- Address staffing, workload, performance, and operational concerns in collaboration with Human Resources and senior leadership.
- Foster a professional culture of accountability, collaboration, sound judgment, innovation, and continuous improvement.
- Provide programmatic and fiscal oversight of a Youth Services portfolio exceeding $1 million annually.
- Collaborate with Finance to monitor budgets, expenditures, staffing allocations, participant costs, and budget-to-actual performance.
- Ensure program operations and expenditures comply with approved budgets, contracts, organizational…
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