Marketing and Outreach Coordinator

Join to apply for the Marketing and Outreach Coordinator role at Greater Springfield Senior Services, Inc.

Full-time, 35 hours per week. Limited hybrid remote options after probation. Spanish-speaking bilingual candidates are strongly encouraged.

• Lead the agency's social media presence across all platforms, with a primary focus on content creation, engagement, and collaboration with internal programs and external partners.
• Create, edit, and manage high-quality written and visual content for print and digital platforms, including social media, website updates, and digital newsletters.
• In collaboration with Department leadership, help establish a consistent agency brand voice and visual identity across all marketing and outreach materials.
• Take, edit, and curate original photos to support social media, marketing, and outreach efforts.
• Develop, update, and organize agency marketing materials such as brochures, fact sheets, flyers, infographics, and promotional items.
• Coordinate with the Community Services Director on the development and production of the agency's Annual Impact Report.
• Monitor and respond to inquiries received through agency social media and outreach channels, routing requests as appropriate.

• Serve as the central point of coordination for outreach activities across departments to ensure consistency, efficiency, and alignment with agency priorities.
• Receive, organize, and manage outreach requests from internal programs and external partners, including scheduling, preparation of materials, attendance, and follow-up.
• Professionally represent the agency at community events, job fairs, tabling events, presentations, and meetings.
• Assist departmental leadership with planning and implementation of agency-wide events and campaigns, including but not limited to the Annual Community Impact Luncheon, March for Meals, and other special initiatives.
• Attend and take meeting minutes for the GSSSI Advisory Committee and other designated committees as assigned.
• Support the Community Services Director with the Federal Area Plan process, including focus group coordination, demographic research, data compilation, and documentation.

• Lead and coordinate agency-wide volunteer recruitment efforts in collaboration with program managers and leadership.
• Develop and implement outreach strategies to attract volunteers through social media, community partnerships, events, and targeted campaigns.
• Create and maintain systems to support consistent volunteer onboarding across programs, including orientation materials, communication, and scheduling support.
• Serve as a primary point of contact for prospective and new volunteers, ensuring a welcoming and organized onboarding experience.
• Coordinate with program staff and the Training Coordinator to track onboarding progress, required documentation, and training needs.

Public Service Loan Forgiveness (PSLF):
If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.

• Entry level

• Full-time

• Marketing, Public Relations, and Writing/Editing

• Individual and Family Services