Director Patient Care Services – Behavioral Health & Medical Surgical Nursing

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Director Patient Care Services – Behavioral Health & Medical Surgical Nursing in Springfield, MA | Baystate Health Careers

Department: Patient Care Services, Nursing
Location: Baystate Medical Center, Springfield, Massachusetts
Job Type: Full-Time
Shift: Days

Baystate Health is seeking an experienced Director Patient Care Services – Behavioral Health & Medical Surgical Nursing to join our Patient Care Services, Nursing team at Baystate Medical Center in Springfield, Massachusetts
. This leadership role provides strategic and operational oversight for inpatient nursing services, including Behavioral Health/Psychiatric and Medical Surgical patient care areas
, working closely with nursing leadership, physicians, interdisciplinary teams, and operational partners to deliver high-quality patient care, exceptional patient experiences, and strong clinical outcomes.

The Director Patient Care Services – Behavioral Health & Medical Surgical Nursing role offers the opportunity to lead complex inpatient nursing operations, advance nursing practice, drive strategic initiatives, and influence organizational outcomes while supporting patients, families, and nursing teams across a broad spectrum of behavioral health, psychiatric, and acute care services.

• Provide strategic and operational leadership for Behavioral Health/Psychiatric and Medical Surgical nursing services, ensuring alignment with organizational goals and priorities.
• Develop, implement, and evaluate policies, programs, and services that support the delivery of safe, high-quality patient care.
• Lead and support nursing leaders through coaching, mentoring, performance management, and professional development initiatives.
• Foster collaborative relationships across disciplines and departments to improve patient outcomes, operational effectiveness, and organizational performance.
• Partner with physician, nursing, and operational leaders to advance behavioral health initiatives, psychiatric nursing practice, patient safety, and workforce engagement.
• Direct fiscal planning, budget development, resource allocation, and financial performance management across assigned areas.
• Analyze operational, clinical, financial, quality, and patient experience metrics and implement improvement strategies as needed.
• Promote a culture of evidence-based practice, trauma-informed care, innovation, professional development, and continuous learning throughout the organization.

Job Type: Full-Time
Shift: Days
Hours: 40 Hours
Other Scheduling Requirements: Leadership responsibilities may require flexibility to support departmental and organizational initiatives.

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Leadership development, internal advancement opportunities, and executive professional growth programs.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retiremen…