Operations Associate- Emergency Department

** Operations Associate – Emergency Department
**** Operations Associate in Springfield, MA | Baystate Health Careers
**** Department:
** Emergency
*
* Location:

** Baystate Medical Center, Springfield Massachusetts
** Job Type:
** Full-Time
** Shift:
** Night
* * Make an Impact with Baystate Health
** Baystate Health is seeking a Operations Associate **(OA)
** to join our
** Emergency Department team
** at
** Baystate Medical Center
** in
** Springfield, Massachusetts**. Our
** Emergency Department
** team provides care to a diverse adult patient population, working closely with physicians, nurses, and interdisciplinary teams to deliver safe, compassionate, high-quality care.
** Operations Associate

Responsibilities Include:

**
* ** Bed Management & Patient Flow:
** Coordinates admissions, discharges, and transfers; tracks bed availability and patient status; communicates updates with nursing, case management, physicians, and other departments to support efficient patient throughput.
* ** Administrative & Clinical Team Support:
** Provides administrative support to nurses, hospitalists, case managers, and interdisciplinary teams; assists with rounds, consults, follow-up appointments, staffing assignments, schedules, and unit-specific projects.
* ** Communication & Coordination:
** Facilitates timely communication among patients, families, clinical staff, physicians, and ancillary departments; answers and directs calls, relays messages, coordinates priority services, and provides accurate shift handoffs.
* ** Medical Records & Documentation:
** Maintains accurate and organized patient records, prepares documentation for admissions, transfers, and discharges, obtains required signatures, maintains unit logs, and ensures records are appropriately processed and submitted.
* ** Patient & Family Support:
** Welcomes and orients patients and families to the unit, answers routine questions, provides appropriate information, and directs concerns to the appropriate healthcare team member.
* ** Unit Operations & Resource Management:
** Supports daily unit operations through staffing coordination, supply inventory and ordering, charge entry, scheduling, and retrieval of medications, blood products, supplies, and other resources as needed.
* ** Systems & Technology:
** Accurately utilizes required clinical, administrative, staffing, and patient-flow systems to maintain patient information, documentation, scheduling, and departmental operations.
* ** Patient Safety & Emergency Response:
** Maintains knowledge of emergency procedures and equipment, promptly initiates appropriate emergency response processes, and mobilizes necessary support personnel as directed.
** Schedule Details**·       
** Job Type:
** Full-Time, 24 hours per week·       
** Shift:
** Night, 7pm-7:30am·       
*
* Schedule:

** 12-hour shifts·       
** Weekend Requirement:
** Every other Friday and Saturday Night·       
** Holiday Requirements:
** Every other Holiday
** Benefits That Support You
** At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:·       
** Competitive Pay & Benefits:
** Medical, dental, and vision coverage, including local Health New England plans.·       
** Tuition & Training:
** Tuition assistance, CEUs, and professional development opportunities.·       
** Career Growth:
** Clinical advancement, leadership development, and internal career opportunities.·       
** Regional Opportunities:
** Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.·       
** Retirement:
** Retirement savings and employer…