Key Holder

# Key Holder SPRINGFIELD (452)##

Job Description
*
* Purpose:

** Provide outstanding customer service to all guests while taking orders, food preparation, ensuring food quality with accuracy and energy, and maintaining cleanliness of the restaurant.
*
* Job Duties:

*** Model, promote and display integrity for Savin Brands and Moe’s culture, Mission, Vision and Values
* Ensure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous “Welcome to Moe’s; asking if they have visited Moe’s before and make all guests feel welcome
* Maintains and delivers high quality product within Moe’s speed of service standards
* Upsell and make recommendation to guests on a regular basis
* Follow all specifications, and procedures within Moe’s recipes and training materials
* Maintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashion
* Responsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctly
* Maintain the cleanliness of the restaurant including but not limited to beverage center, salsa bar, dining room, doors and windows and restrooms
* Handle guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.
* Complete food preparation as required and according to Moe’s standards
* Cross train and assist with all aspects of the restaurant
* Other duties as assigned
** Skills for Success:
*** Accuracy when entering orders into the Point of Service (POS) system
* Thorough knowledge of the menu items
* Reliable, able to show up to work on time and for each scheduled shift
* Proactive with all work related tasks
* Positive attitude with guests and co-workers and has fun at work
* Clear and friendly communication
* Understanding of time management
* Attention to detail
* Cooperates with all team members
** Qualifications for Success:
*** Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employment
* Must be 18 years of age
* Have an acceptable criminal background check
* Experience working in a food service environment preferred, but not required