Lead Budtender

KUR Retailers LLC is looking for Lead Bud tenders to join our team at our brand new Em  Dispensary in Springfield, MA! This is a full-time position with a schedule to include weekends and holidays. A Lead Budtender is expected to work five eight-hour shifts per week and must be available weekends, weekdays, evenings, and holidays. The pay is $19/hour plus tips.

A successful Lead will be able to provide product information to all customers and team members. A Lead goes above and beyond to meet or exceed company standards, achieve team sales goals, and meet or exceed our customers expectations. By achieving these standards, it allows customers to have confidence and loyalty to our brand with you as the team leader. The Lead is also required to maintain strict inventory and cash controls with each point of sale to prevent diversion and ensure complete compliance with State and Local requirements.

The Lead also has access to restricted areas to assist the inventory team.

• Opening & closing team member drawers
• Opening & closing storefront
• Leads budtending team
• Coordinating breaks & communication between shifts
• Keep up to date on and ensure all local, state and Bureau of Cannabis Control regulations are maintained at all times
• Actively assists in inventory or sales positions
• Works closely with management
• Maintain proper cash handling procedures at all times
• Ensure POS counters are ready to go when dispensary opens
• Assist with running side work, stocking and cleaning during any and all downtime
• Maintain fully stocked and clean POS counters at all times
• Ensure opening and closing cleaning and organization is completed
• Participate in periodic staff cleanings and meetings
• Ensure all guests are greeted as they arrive and when they depart
• Provide all customers (external and internal) with excellent customer service
• Inform Inventory and Management if any product inventory is running low
• Ensure each customer receives your full attention during their transaction
• Ensure you are on time for each and every shift
• Handles customer disputes, price corrections & sales floor inventory
• Maintaining product visuals
• Keep all personal items off the sales floor at all times
• Be knowledgeable about everything and anything cannabis related
• Be knowledgeable of any and all specials
• Read industry publications to keep up-to-date on trends
• Ensure you and your uniform/clothing are clean and professional and you have all tools at your station prepared for your shift
• Perform other duties or projects as assigned by any other Shift Lead, Supervisor or Manager
• Other Duties as necessary or assigned

• Lead or Supervisor experience minimum of 2 years.
• Must be 21 years of age or over
• Preferred Budtending experience inside a dispensary
• Excellent Customer Service Skills
• Excellent Communication
• Attention to Detail
• Precise Math Skills
• Organizational Skills
• Multi-task Oriented
• Stress Management/Composure
• Must submit and pass a Department of Criminal Justice criminal background check (Live Scan)
• Have a valid California Medical Recommendation and a valid California
• Must be 21 years or older
• Knowledge of marijuana strains, edibles, extracts and other current products on the market
• English/Spanish speaking
• Authorization to work in the United States

• Budtending: 2 years of experience (Preferred)
• Supervisor experience (Preferred)
• Customer Service: 2 years
• Retail Sales: 1 year

• Must be able to stand/walk for up to 8 hours at a time.
• Must be able to lift at least 50 pounds safely and properly.
• Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising.
• Ability to carry boxes, products, and other necessary store related items.
• Ability to regularly perform store maintenance items: sweep, mop, vacuum, empty trash, maintain all areas of business including back stockroom, employee lunchroom, restrooms.

• Ensure excellent experience for every guest by providing unmatched customer service, starting with: sincerely welcoming every guest in a timely fashion, maintaining outstanding standards in words, actions and all visual presentations.
• Demonstrate and share solid product knowledge in order to accommodate every customer to the best of our ability.
• Be personally available to all customers to communicate and identify their needs and address their questions and concerns.

The Company reserves the right to alter, change, or modify this job description at any time, with or without notice. The duties and responsibilities, contained herein, are considered representative, but not necessarily all inclusive, of the duties and responsibilities which may be required of a job incumbent. All other categorizations contained herein are meant to be representative of the general environment or working conditions in which the job is performed.