Service Sales Engineer - Northeast

Mission / Purpose of the Job

The Service Sales Engineer drives aftermarket revenue growth by developing customer relationships, identifying service opportunities, and delivering solutions that improve equipment reliability, performance, and uptime. As Leybold's primary aftermarket sales representative within the assigned territory, this role is responsible for growing service revenue through maintenance programs, repairs, upgrades, service agreements, field services, and spare parts sales while ensuring long‑term customer satisfaction.

Your role

The Service Sales Engineer drives aftermarket revenue growth by developing customer relationships, identifying service opportunities, and delivering solutions that improve equipment reliability, performance, and uptime. As Leybold's primary aftermarket sales representative within the assigned territory, this role is responsible for growing service revenue through maintenance programs, repairs, upgrades, service agreements, field services, and spare parts sales while ensuring long‑term customer satisfaction.

Key Responsibilities Aftermarket Sales Growth & Customer Development

• Drive growth through service agreements, preventative maintenance programs, repairs, upgrades, retrofits, field services, and spare parts solutions.
• Develop and execute territory sales strategies that increase market penetration, revenue growth, and customer retention.
• Generate new business through prospecting, customer visits, referrals, and competitive displacement initiatives.

Installed Base Lifecycle Management & Service Opportunity Development

• Analyze the installed equipment base to identify service opportunities, lifecycle risks, modernization needs, and replacement opportunities.
• Promote preventative and predictive maintenance strategies that improve reliability, reduce downtime, and maximize equipment performance.
• Utilize equipment history, maintenance records, and field service findings to develop customer-specific recommendations.

Customer Relationships & Strategic Account Management

• Serve as the primary customer-facing representative for Leybold's aftermarket service business within the assigned territory.
• Build and maintain relationships with maintenance, reliability, operations, procurement, and engineering stakeholders.
• Conduct customer visits to assess equipment performance, understand operational challenges, and identify service opportunities.

Service Solutions, Contracts & Value Creation

• Recommend service solutions that improve uptime, asset reliability, and total cost of ownership.
• Develop proposals, quotations, service agreements, and business cases that demonstrate measurable customer value.
• Promote, sell, and renew preventative maintenance agreements, service contracts, and long‑term support programs.

Territory Leadership & Cross-Functional Collaboration

• Develop territory growth plans focused on customer engagement, installed base opportunities, and strategic account development.
• Monitor market trends, competitive activity, and customer needs to identify growth opportunities.
• Collaborate with equipment sales teams, applications engineers, service operations, and customer care teams to deliver exceptional customer experiences.

Your Skills And Experience Technical & Commercial Expertise

• Bachelor's degree in Engineering, Business, or a related field, or equivalent combination of education and experience.
• Experience selling industrial equipment, technical services, aftermarket solutions, or reliability-focused products within manufacturing or industrial markets.
• Strong understanding of consultative selling, account management, and value-based solution development.

Customer Focus & Relationship Building

• Proven ability to build relationships with maintenance, engineering,…