Social Ministries Case Manager

Join to apply for the Social Ministries Case Manager role at The Salvation Army USA Eastern Territory

The Salvation Army’s Springfield Corps is hiring a Social Ministries Case Manager and offers an excellent benefits package to eligible employees including:

• Generous paid time off each year that includes vacation, sick time, holidays, and up to 3 personal days.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low-cost employee premiums, co‑pays, and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose!

Location
:
Springfield, MA

Hours/week
: 35 hours per week

Exemption
:
Non‑Exempt

Pay Range
: $18.39 – $24.00 per hour

* starting pay varies depending on experience and qualifications*

Provide direct assistance to qualified individuals seeking emergency services.

• Interview clients and assess their needs and resources.
• Provide emergency assistance, counseling, and advocacy to clients according to assessed needs.
• Make referrals to area agencies for further services.
• Schedule appointments for clientele as needed.
• Maintain accurate and confidential daily records of clients, including but not limited to forms, files, correspondence, statistical information, and other required records.
• Recognize the spiritual needs of persons which may require referral to Corps Officers (ordained ministers of The Salvation Army).

• Assist with the implementation and coordination of social ministries programs at the Corps.
• Maintain inventory for the feeding program and emergency food pantry, including supporting Corps officers in grant and in‑kind donation development.
• Network with and cultivate collaborative relationships with key personnel at other social service agencies and community‑based organizations in the Corps area.
• Attend community meetings as requested by Corps Officers.

• Identify and interact with families and individuals to assess their requirements, find internal and external social services programs that would assist them, assess their most urgent needs, appraise the situation, and listen to the clients’ concerns.
• Develop a detailed plan of action to address identified root causes and needs of eligible clients, set goals and outcomes for the clients, and find necessary resources to meet the goals.
• Establish and strengthen solid community collaborations with outside agencies, and serve as a client advocate, enhancing a collaborative relationship to maximize the family’s ability to make informed decisions.
• Consult with other external agencies to provide support services and resources.
• Keep comprehensive records of clients’ progress throughout the process, including every call, referral, and home visit to track a family’s success.
• Input accurate and complete data for all contacts with clients into the social ministries database and required data tracking into Service Point database; participate in required social service, counseling, and other appropriate TSA trainings.
• Stay in touch with clients to ensure the services were beneficial and that their needs are still met after pointing clients in the right direction for services.
• Maintain confidentiality, respect privacy, and preserve the clients’ routine and independence as much as possible.
• Remain up to date with all Keep SAfe training.
• Perform other duties as required.

Education Requirements: Associate’s or Bachelor’s Degree in the Social Services field required OR;
High School Degree with 2+ years’ experience in the social services field.

Work Experience: 1‑year experience in the Social Services field.

Other

Qualifications:

• Familiar with principles of strength‑based case management
• Working knowledge of Microsoft applications (Word, Excel, PowerPoint, Access)
• Proven written and verbal communication skills
• Strong interpersonal and organizational skills
• Must be able to lift 25 lbs
• Good problem‑solving skills
• Knowledge of the local community and services provided
• V…