Bilingual Hotline Advocate; Trauma‑Informed
Listed on 2026-10-13
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Social Work
Bilingual, Family Advocacy & Support Services
The YWCA of Western Massachusetts is seeking a Per Diem Llámanos Hotline Intake Worker to join the 24-hour hotline team in Springfield. This role provides trauma-informed, confidential support to survivors of domestic violence, sexual violence, and human trafficking, and conducts intakes and safety planning.
You will respond to calls within three rings, document case notes, maintain files in AWARDS, and coordinate with outreach and case management.
We invite applications for the Bilingual 24/7 Hotline Advocate (Trauma‑Informed) position located in Springfield, MA, United States.
This role, Bilingual 24/7 Hotline Advocate (Trauma‑Informed) at Ywworks, could be your next opportunity.
Are you ready to take on the Bilingual 24/7 Hotline Advocate (Trauma‑Informed) role at Ywworks?
We would love to welcome a new Bilingual 24/7 Hotline Advocate (Trauma‑Informed) to our group in Springfield, MA, United States.
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