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Direct Serv Advocat-HYPP-3rd Shift-PT

Job in Springfield, Hampden County, Massachusetts, 01119, USA
Listing for: YWCA of Western Massachusetts
Full Time, Part Time position
Listed on 2026-10-16
Job specializations:
  • Social Work
    Crisis Counselor, Family Advocacy & Support Services, Mental Health, Community Support Services
Salary/Wage Range or Industry Benchmark: 21 USD Hourly USD 21.00 HOUR
Job Description & How to Apply Below

Direct Service _3rd_FT Full Time Springfield, MA, US

Requisition  Salary Range: $21.00 To $21.00 Hourly Department:

Holyoke Youth Parent Program

Reports To:

Site Director FLSA Status:

Non-Exempt Starting Rate: $21.00/hour

Schedule:

Sunday - Thursday

11pm - 7am The YWCA of Western MA is dedicated to eliminating racism and

empowering women. The YW provides a safe place for survivors of domestic

violence and/or sexual assault. Our programs and services include crisis

shelter and transitional housing for survivors and their families,

counseling, SAFEPLAN court advocacy, community education, supervised

visitation, and vocational training for youth ages of 17-24. The YWCA

provides services at several sites, including Holyoke, Northampton,

Westfield, and our primary Springfield campus.

Summary:

The Direct

Service Advocate (DSA) is responsible for providing support, advocacy

and role modeling to adult, teen and child program participants living

in the YWCA's residential programs. DSA's are part of a team model

working with peers, supervisors, clinicians and outside connections to

best serve program participants. DSA's support the agency mission and

trauma informed service model in order to provide safe, consistent and

Quality Services To Vulnerable Populations. Duties And Responsibilities
Nurture and support a milieu approach that is participant-guided,

family-driven, strengths-based, and trauma-informed; and embraces a

framework of empowerment and encouragement, engaging with 100% of

individuals and families that are on-site each shift. Encourage and

support the development of life skills, positive parenting and improved

parent-child interaction Follow and encourage the programs daily

schedule and facilitiate resident participation and community

responsibilities, taking into account individualized plans for each

participant. Ensure program procedures, rules, regulations and policies

are followed to ensure a safe and supportive living environment

including completion of 100% of all required safety sweeps (minimum of

four times) each shift to ensure premises including alarms, doors,

windows, appliances and bedrooms are all safe. To ensure participants

are properly welcomed to the program, prepares rooms for new families

within 1-2 shifts from previous exit. Provide daily information as it

relates to data collection and outcome measurements through the

completion of 100% of AWARDS logs prior to end of shift. Required

documentation and daily program communication including case notes,

resident files and communication logs, completing 100% of all

documentation prior to the end of shift. Perform regular job duties to

be observed by new staff during the job shadowing portion of program

orientation. Ensure thorough communication of staff from shift to shift.

To support children's safety and well-being, ensure mothers supervise

children at all times and offer support to moms during a crisis or

periods where they may be overwhelmed. Conducts safety checks on

residents and children as needed and completes 100% of all required

safety checks.

Qualifications:

A.A. or equivalent education or

experience in a human service field (Required) One year of counseling

and direct service experience (Preferred) One year of counseling and

Direct Service Experience (Preferred) Experience With Victims Of domestic violence (Preferred) Reliable transportation, safe driving

record, and valid driver's license required. Must be able to be covered

by the agency's insurance policy. Ability to lift up to 40 lbs.

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