Protective Services Support Specialist
Listed on 2026-10-20
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Social Work
Human Services/ Social Work, Community Support Services, Mental Health, Crisis Counselor
Protective Services Support Specialist
66 Industry Avenue, Springfield, MA, USA
28.77 per hour Annualized is $52,361.40
Hourly
Full Time
Group health and dental insurance, 403(b) with matching and discretionary contributions, 12 paid holidays, generous vacation and sick time accruals, agency-paid life insurance, medical and dependent care flexible spending accounts, professional development program, Employee Assistance Program (EAP), ample free parking, and more!
35 hours/week
NOT Remote
Responsible for assisting older at-risk adults within the Protective Services department, and Anchor program and has the ability to receive screened-out referrals pertaining to housing and provide case assistance to the Protective Services Workers with collateral calls in order to appropriately determine/assess risk.
Appropriately use documentation systems such as; APS and Form Site in order to appropriately document all contact with collaterals, intake assessments, and enter case progress notes.
Receive referrals pertaining to housing and request for case assistance in order to minimize case backlog and appropriately assess risk in a timely manner.
Completes collateral calls for active investigations and housing intakes to be completed within 48 hours in order to appropriately allow time for review of the following records; APS and Form Site. For further information regarding appropriate referrals regarding housing please refer to the Housing Specialist Policy found in the S drive.
Adhere to supervision requirements in accordance with GSSSI Policy, request additional guidance/directives with complex situations, and notify the overseeing PSS of completion of collateral calls in order to ensure appropriate case assignment is taking place.
Appropriately track in an Excel spreadsheet case assistance provided for each assigned case, completion dates of collaterals calls, and debrief their direct PSS so they are prepared to debrief the Interdisciplinary team. Provide a monthly Excel spreadsheet to the overseeing Protective Services Supervisor and Protective Services Director.
Public Service Loan Forgiveness (PSLF)
If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.
Travel reimbursement is $0.70 per mile
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