First Impression Generalist

Location:
Springfield, MO CSI is looking for a friendly, organized, and service-focused First Impressions Generalist to support daily office operations and create a positive experience for employees, customers, suppliers, and other visitors. This role manages incoming calls, welcomes and checks in guests, coordinates mail and packages, maintains office supplies and shared resources, and provides administrative support across CSI locations.

The ideal candidate communicates professionally, handles interruptions and competing priorities with a positive attitude, and builds effective relationships throughout the organization.

CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries.

We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.

• Answer incoming calls promptly and professionally, direct callers to the appropriate employee, and screen calls for executives as needed.
• Welcome and check in visitors, maintain visitor logs, confirm completion of required safety videos, prepare visitor name tags, and notify CSI hosts.
• Prepare the reception and resource rooms for daily use, including opening the lobby, tidying shared spaces, and replenishing printer paper.
• Manage incoming and outgoing mail, faxes, voicemail, and general mailbox messages; route items to the appropriate employees and prepare outbound mail on schedule.
• Support daily administrative and finance tasks, including preparing accounts receivable check deposits and scanning vendor invoices for Accounts Payable.
• Maintain office equipment and shared resources by replenishing paper and toner, providing basic copier/printer support, reporting equipment issues to IT, and keeping office supplies stocked.
• Maintain extension lists and resource-room mailboxes, help cross-train Phone Team members, and assist with company mailings, executive reminders, conference-room coordination, visitor hospitality, and other office needs.

• High School Diploma or equivalent, required
• Previous receptionist experience, preferred
• Intermediate Microsoft Word and Excel skills, along with general aptitude for computers and technology.

• Competitive compensation: $21-$23 per hour.
• Growth-focused, team-oriented culture
• Diverse, high-impact industrial projects
• Strong benefits + career development support

CSI offers a competitive benefits package including:

• Health and wellness benefits
• Paid time off
• Retirement planning options
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

This is an on-site office role that requires frequent interaction with employees and visitors. The position involves remaining stationary for approximately 80% of the workday and regularly operating a computer, telephone, keyboard, mouse, copier, fax, and scanner. Occasional lifting, stooping, and bending may be required, including lifting office products and supplies up to 20 pounds. Occasional work beyond 40 hours may be needed;

overnight, weekend, and holiday work is possible but not anticipated. CSI provides reasonable accommodation for qualified individuals with disabilities throughout the application and employment process.

CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability. Applicants must be authorized to work in the United States. CSI participates in E-Verify.