Agency Office Assistant

Department: Administrative

Location: OACAC Central Office - Springfield, MO

Reports Directly To: Human Resources Director

Employment Type/Work Status: Part Time - 25 Hours a week

FLSA Status: Hourly Non-Exempt

Salary: $16.00 Hourly

Ozarks Area Community Action Corporation (OACAC) is a nonprofit organization dedicated to reducing poverty and strengthening communities by providing services and support to individuals and families throughout the Ozarks.

The Agency Office Assistant serves as a primary point of contact for visitors, clients, and callers, representing OACAC with warmth, professionalism, and respect. This position provides front-desk and administrative support to the organization while helping ensure visitors, clients, and staff receive timely, helpful assistance in a compassionate and efficient manner.

• Welcome visitors and clients, answer incoming calls, and direct individuals to the appropriate staff, department, or program resources.
• Maintain a welcoming and organized lobby, assist clients with program applications and referrals, and provide information about agency services and employment opportunities.
• Maintain visitor sign-in sheets, post building closure notices, and assist with opening the front building each morning.
• Sort and distribute agency mail, manage petty cash and postage funds, prepare check logs, and process invoices for payment.
• Operate and maintain office equipment, troubleshoot basic issues, and coordinate repairs as needed.
• Order office supplies and equipment, prepare mail and copy machine usage reports, and maintain employee telephone extension lists.
• Provide administrative support to departments through data entry, document preparation, filing, mailing, and other office-related tasks.
• Enter donation information, prepare donation receipts and thank‑you correspondence, and maintain agency resource referral information.
• Use Microsoft Office, Paycor, and other agency systems to support administrative operations.
• Cross‑train and provide backup support to other departments, including occasional coverage at the Central Office Outreach Center.
• Work collaboratively with the Administrative team and perform other duties as assigned.

• High school diploma or equivalent.
• Less than one year of work experience required.
• Ability to type at least 45 words per minute.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong attention to detail, including accurate spelling and grammar.
• Ability to operate computers, office equipment, and related technology.
• Excellent verbal, written, and interpersonal communication skills.
• Commitment to providing high-quality customer service and treating clients with respect, compassion, and professionalism.
• Ability to remain calm and professional in a fast‑paced environment with frequent interruptions and competing priorities.
• Dependable, organized, self‑motivated, and able to work effectively as part of a team.

• Previous experience in a front‑desk, reception, customer service, or administrative support role.
• Experience with data entry, office equipment, and administrative software systems.
• Experience working in a nonprofit or community‑based organization.

• Strong organizational and time‑management skills.
• Ability to prioritize tasks, manage interruptions, and adjust to changing needs.
• Professional telephone and in‑person communication skills.
• Flexibility, cooperation, and a positive, team‑oriented attitude.
• Ability to learn new software, systems, and agency procedures.
• Reliable attendance and punctuality.
• Ability to maintain confidentiality and handle client information appropriately.

$16.00 Hourly

• Retirement Plan
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• Tuition Assistance
• Paid Training and Professional Development Opportunities
• Family‑Friendly Work Environment
• Positive Team Culture

Employment is contingent upon completion of required background checks and other pre‑employment requirements applicable to the position.

Ozarks Area Community Action Corporation (OACAC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected status.