Product Technician

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Assist the Category Managers in many areas of product line and SKU maintenance. The role involves loading and processing the system SKU maintenance changes from suppliers and Category Managers. Additionally, the technician supports other departments, stores, and distribution centers with inventory system maintenance related questions and issues.

• Load all required information for new items in the company’s item master(s). This includes part number formatting, item descriptions, unit of measure, dimensions, restrictions, customs, and cost based on unit of measure.
• Ensure all part number information in the system is up to date and accurate.
• Load new item dimensions and weights for the WMS DCs while updating existing item dimensions provided by the supplier.
• Determine and apply corrections to quality assurance product issues reported by stores and distribution centers, including initiations of system recalls, item master changes, catalog corrections, and tracking all product alerts to ensure timely completion.
• Maintain and oversee a portion of the discontinued or removal request process for items submitted by Category Managers and suppliers.
• Monitor label and UPC issues at the store and DC level and generate invoices to bill the supplier for labor expenses if errors are found. Provide documentation of repeat offenders and indicate actions taken.
• Monitor and prepare label projects for Inventory Control and ensure accurate label information is communicated to distribution centers.
• Serve as a backup for other Product Technicians when needed.
• Request, pick up, deliver, and return product samples from the Springfield distribution center as requested by Merchandise Category Managers, Directors, VPs, and SVPs.
• Perform daily, weekly, and monthly tasks on the assigned cadence.
• Assist the Inventory Maintenance Manager on additional projects as needed.
• Periodically visit the Springfield distribution center and/or local stores to review product concerns received from stores, other distribution centers, corporate team members, or suppliers. Perform reviews as needed and with approval from the Inventory Maintenance Manager.
• Complete any other duties as assigned.

• High school graduate or equivalent (GED)
• 1+ years’ experience working in a corporate or comparable setting
• Ability to effectively interface with technical and non-technical staff at all organizational levels
• Excellent at detailed work with above average written and verbal communication skills
• Ability to work in a fast‑paced environment and apply multitasking skills as priorities shift
• Proficient in Microsoft Excel with strong data entry skills
• Punctual and reliable with an emphasis on accountability
• Must be a self‑starter with the ability to motivate a team

• Minimum of 1‑2 years of retail experience
• Advanced knowledge of Microsoft Office Suite and experience with Excel query functions

• Competitive wages & Paid Time Off
• Stock Purchase Plan & 401(k) with employer contributions starting day one
• Medical, Dental, & Vision insurance with optional Flexible Spending Account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to:  or call (800) 471‑7431 option, and provide your requested accommodation and position details.

Entry level

Full‑time

Engineering and Information Technology

Industries:
Retail

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