Client Service Associate

OVERVIEW

Alera Group is looking for a Client Service Associate - Employee Benefits Health and Welfare. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Assist with all aspects of the placement and service of employee benefits for Alera Group clients, including but not limited to:

• Work with vendor/carriers/providers and/or other external partner, as appropriate, to resolve claims and other administrative benefits-related issues
• Has a clear understanding of client deliverables to ensure tasks are completed within the allotted timelines on the client’s service calendar
• Has a clear understanding of client deliverables to ensure tasks are completed within the allotted timelines on the client’s service calendar
• Manage day-to-day service requests (incoming calls and/or emails)
• Respond to client inquiries within company’s guidelines for appropriate response time (24hrs)
• Use client’s policies/contract to determine if there can be an immediate resolution to a customer issue or if that issue requires team lead involvement
• Explains administrative processes for employee enrollment/change/terminations
• Assists with audits, and other administrative client tasks as needed
• Assists with related special projects as required
• Performs other related duties as assigned by management

• Experience 3 – 4 Years
• Customer Service oriented
• Knowledge of health and welfare employee benefits and ACA requirements
• Ability to work with others at all levels both internally and externally in a professional manner
• Ability to be highly organized & detail oriented in a fast-paced environment
• Proficiency in MS Office Suite (Outlook and Excel proficiency required)
• Experience with Zywave products such as Brokerage Builder preferred
• Enjoys working in, and actively helps to support and cultivate, a collaborative team atmosphere
• Ability to multi-task and shift priorities as necessary
• College degree preferred, but not required;
  Experience equivalent considered

This job is a hybrid role reporting to our Springfield, MO office.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Hybrid