Collections Representative

Collections Specialist

Tek Systems is currently hiring for several Collections Specialists in the Springfield, MO area. These positions are on site and can start ASAP.

MUST HAVE: 1‑3 years of collections experience (any industry) or outbound call center/customer service experience or experience with high volume outbound calls.

The company serves as the gap between claims (health, workers comp, etc.) and the law firms that are processing the cases. These individuals are collecting on what is owed, and they need help before year end.

They will be on the phones, calling their accounts to collect on open invoices. They will track these accounts through an Excel program. They will call law firms or insurance carriers to request the money owed from their work. More experienced ones will be attached to larger accounts with more money, others to more accounts but for lower volume.

They will be calling the points of contact for these accounts—adjusters, claims managers, and anyone who should be paying for it.

The role requires comfort speaking with customers on the phone. It is B2B collections, but they need to be persistent, calling the accounts every two days. They will have scripts and email templates, but they will need to adapt on follow‑ups and be specific.

They will do a lot of invoice research, looking at details in the accounts, which requires sending out 20 emails a day with information to their accounts, and making 3‑10 calls a day to track them down. KPIs focus on activity, not the amount collected.

• Call accounts to collect on open invoices.
• Track accounts in Excel.
• Contact law firms or insurance carriers for payment information.
• Perform invoice research and documentation.
• Send up to 20 emails a day to account holders.
• Make 3‑10 calls a day, calling accounts every 2 days.
• Maintain activity KPIs.

• Customer Service experience
• Excel proficiency
• Collections experience
• Intermediate level experience

Pay range: $17.00 - $20.00/hr.

Benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

This position is anticipated to close on Nov 14, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.