Customer Service Account Associate - Springfield CEC

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That's how we're UNSTOPPABLE for our employees!

Calling Champions

At T-Mobile, we love our customers—and we empower you to create meaningful connections that last. As part of a Team of Experts, you'll focus on a specific customer base, allowing you to own relationships, solve problems proactively, and make an impact. We pioneered this approach because we believe customers deserve a better experience led by empowered individuals who take ownership. And it makes us happy to work together this way, too.

Careers, Not Jobs

Start your career at $20/hour— and earn up to $30/hour in your first year with our clearly defined growth path.

This isn't just a job—it's the first step in a long‑term career. As an Account Associate, you'll be part of a team of champions who show up daily with purpose, resilience, and an aim to grow. You'll receive hands‑on training, real‑time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you're always in control of your next step.

We also offer qualifying Experts a hybrid work schedule after just 60 days post‑training graduation, providing flexibility while ensuring continued development in a team‑focused environment. To qualify, Experts must achieve performance and attendance goals.

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T‑Mobile.

• ONSITE Position
• High School Diploma/GED (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud‑based tools (e.g., Google Workspace, Microsoft Teams, etc.).

At T‑Mobile, we don't have a corporate ladder
—it's more like a jungle gym of possibilities! We're committed to helping our employees grow in their careers, and we believe in providing a great learning environment to help you succeed. Our Account Care Team works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T‑Mobile Talent Community today to learn more about how we can help you achieve your career goals!

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
No

DOT Regulated:
No

Safety Sensitive Position:
No

T‑Mobile Equal Employment Opportunity

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.

Hourly…