Equipment Service Coordinator

Equipment Service Coordinator – Hillyard, Inc.

Location:

Springfield, MO. Hillyard, Inc. is hiring a Service Care Specialist for our Service team.

Do you have experience dealing with service calls? Are you organized? Do you enjoy problem solving? If you answered “Yes”, the Hillyard Service Team has the career opportunity for you.

• Enter Customer Service Calls in the Company System for Dispatch & Communicate with Service Technicians
• Monitor Repair Status for Machine Completion
• Monitor Open Service Orders
• Review and Assist Technicians with Service Repair Estimates
• Communicate Directly with the Customer & Service Team Leadership regarding Customer Repairs
• Assist in scheduling of Programmed Maintenance Agreements

• Experience in an interactive customer service environment is a plus
• Ability to interact professionally with technicians and service team associates
• Dispatching and direct customer interfacing as well as experience in a parts ordering environment
• Ability to handle multiple tasks productively while maintaining attention to detail
• Strong follow-up and problem-solving skills
• communication and listening skills

• Monday-Friday day shift schedule
• Competitive salary and bonus program
• Paid holidays
• Paid time off programs
• Industry leading 401(K) and profit‑sharing program
• Excellent medical, vision, dental

At Hillyard, we treasure our Team Members as the cornerstone of our success, and our commitment to their growth is unwavering. If you're eager to embark on a fulfilling career with a thriving, stable company, don't hesitate – seize this opportunity and apply today! Your journey to greatness begins here!

to view a full position description.

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.