Customer Service Representative

Under general supervision, the Customer Service Representative serves DMP customers by providing accurate and enthusiastic assistance in equipment selection, order placement, and problem resolution.

Qualifications:

* High school education or equivalent preferred.

* Minimum of 2 years previous experience in customer service or call center environment preferred.

* Previous experience using various office equipment including keyboarding and 10-key.

* Possesses ability to communicate effectively.

* Ability to keep information in confidence.

* Be punctual, have a good work attitude, and work cooperatively with others int he department and company.

* Accept and benefit from constructive criticism.

* Any other relevant, equivalent combination of training and experience.

Typical

Duties and Responsibilities:

* Provides excellent customer service to DMP's internal and external customers.

* Performs accurate data entry functions for customer orders received.

* Provides customers with same day backorder and shipment information, including COD totals, status of order, and when necessary, request and follow-up on shipment tracking and/or proof of delivery.

* Documents customer requests and problem resolution dates.

* Activates DMP software modules over the phone.

* Maintain and file customer records as needed.

* Serves as back-up to Receptionist when necessary.

* Supports Inside Sales and Securecom Customer Service as needed.

* Observes and adheres to DMP Data Classification Standard.

* Observes company policies. Continuously finds processes that create improved efficiency while maintaining conformance to requirements. Acknowledges responsibility to satisfy the customer, reduce cycle time and eliminate waste.

* May perform related duties or fill in for others in the department or other departments when requested. May train or instruct fellow workers regarding own duties.

EOE/Vet/Disabled