Switchboard Operator

Job Description:

Job Title:

Switchboard Operator

Location:

Springfield, Missouri Department:
Centralized Scheduling

Employment Type:

Full-time.

Job Summary:

Join our compassionate, collaborative team as a Switchboard Operator in our on-site call center. In this important role, you will connect callers with the right services, coordinate appointments, maintain accurate client information, and provide calm, professional support to customers with routine and urgent needs. This opportunity is ideal for an organized, customer-focused professional who communicates clearly, types accurately, and is comfortable navigating multiple computer systems..This

position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement – Company paid for work functions requiring travel

Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Workplace Culture
- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

Additional Perks & Benefits
- Scroll down to bottom of this post to learn more.

Key Responsibilities:

Answer incoming and interoffice calls, identify callers’ needs, and connect them promptly with the appropriate team members or services.

Screen customer contacts for routine and crisis-related needs and process each call according to established procedures.

Schedule and cancel client appointments accurately, including documenting the correct cancellation disposition.

Verify client addresses, phone numbers, insurance details, and other demographic information at each appointment check-in.

Complete essential clerical duties, including sending appointment letters and reminders, maintaining files and activity logs, preparing reports, and entering information into tracking systems promptly.

Use designated websites and software systems to verify insurance eligibility and referral sources.

Communicate professionally and collaborate effectively with clinic staff to support a positive customer experience.

Protect confidential information and follow HIPAA guidelines in every interaction with customers and coworkers.

Perform other duties as assigned by the supervisor..Education, Experience, and/or Credential

Qualifications:

High school diploma or GED required.

Previous customer service experience preferred..

Additional Qualifications:

Demonstrate excellent verbal and written communication, organization, and typing skills.

Work independently while maintaining accuracy, professionalism, and attention to detail.

Use computers, websites, and multiple software systems confidently.

Maintain a current driver’s license, an acceptable driving record, and current auto insurance.

Successfully complete required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks..

Physical Requirements This position requires sedentary work, including exerting up to 10 pounds of force occasionally and a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. The role involves repetitive movement of the hands, fingers, and arms for typing and writing throughout the work shift. Work is performed primarily while seated, with occasional walking or standing for brief periods.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work…