Customer Service Support Specialist

### Job Details####

Job Title:

Customer Service Support Specialist  ####

Location:

Macon, MO, Midwest United States,USA  #### Company:

FCS Financial  #### Industry Sector:

Agribusiness  ####

Industry Type:

Finance, Banking, Insurance and Real Estate  #### Career Type:

Customer Support  #### Job Type:Full Time  #### Minimum Years Experience

Required:

N/A  #### Salary:

Starting at $41,000     YEAR    ### Get Job Alerts
** Career Type:
** Customer Support   
** Country:
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** Customer Service Support Specialist
** Do you enjoy helping customers, staying organized, and being the go-to person who keeps things running smoothly? At FCS Financial, we're looking for a Customer Service Support Specialist who is passionate about delivering exceptional service while supporting our lending team and customers.

About Us   At FCS Financial, we're committed to supporting agriculture and rural communities across Missouri. Our team members play a vital role in helping customers achieve their goals while creating a positive experience at every interaction.

What You'll Do
* Serve as the first point of contact for customers by answering phones and welcoming visitors.
* Process loan payments, advances, payoffs, and other customer transactions.
* Assist customers with account inquiries and direct them to the appropriate team members.
* Support loan administration by maintaining electronic files and tracking documentation requirements.
* Coordinate insurance documentation, lien searches, verifications, and other loan support activities.
* Process receipts, disbursements, transfers, and account maintenance transactions.
* Assist with office operations, including mail distribution, meeting coordination, invoice processing, and office supply management.
* Build strong relationships with customers by providing timely, accurate, and professional service.

What We Offer
* Competitive Salary:
Starting at $41,000 plus incentive opportunities tied to Association performance.
* Comprehensive Benefits Package:
Including health, retirement, and paid time off benefits.
* Professional Development Opportunities:
To help you grow your career.
* Collaborative Team Environment:
Focused on supporting Missouri agriculture and rural communities.

What You Need
* High School Diploma
* Strong customer service and communication skills.
* Excellent organization and attention to detail.
* Ability to manage multiple priorities in a fast-paced environment.
* Proficiency with Microsoft Office.
* Customer service, administrative, banking, or financial services experience preferred.

Join our team and help create a positive customer experience while supporting the financial needs of agriculture and rural communities.

Position Details   This position is open until filled.
This position is located in Macon, Missouri.

Department:
Marketplace Services

Reports To:

Customer Service Team Leader, Ag & Rural Lending   Supervises:
None   FLSA Status:
Non-Exempt Percentage Job  Functions
25%
Customer Service
* Answers the phones and assists walk in customers by assessing and interpreting customer needs.
* Responds to customer request and /or identifies staff member who should respond to customer request.
* Accepts, identifies and processes loan payments and provides receipts to customers
* Provide various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services
30%
Loan Coordination
* Follows up on missing or incomplete documentation (i.e. earnings information / financial information & etc.)
* Determines need for collateral releases in compliance with paid in full loan procedures
* Completes lien searches
* Maintains electronic files
* Completes loan verifications for third parties
* Completes Loan to Note Verification
25%
Account Maintenance
* Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:
* Posting receipts and disbursements daily
* Monitoring daily, monthly and year end reports to identify and resolve discrepancies
* Processing incoming and outgoing electronic transfers
* Making initial customer contact on early delinquent payments
* Correcting customer account payment or disbursement entries
* Monitoring monthly UCC Continuations
20%
Office Duties
* Contacts service providers for office equipment…