Returns and Claims Specialist

Summary

Keep Supply’s Returns and Claims Coordinator will work alongside the Customer Service team to ensure our customers and partners derive value from our loyalty‑building service mindset. The role is responsible for the management and organization of all returns and claims, both customer- and vendor-facing. Our goal is to provide everyone with unreasonably good service and be the best part for all that we serve.

• Responsible for the communication and transactional process of customer returns
• Assists in forecasting returns with the Revenue Manager
• Provides sales support for all returns/RMAs
• Manages and maintains day‑to‑day relationships with vendors regarding returns with the Buyer/Revenue Manager
• Assists the Revenue Manager with end‑of‑month reporting and order cleanup
• Minimizes freight cost by determining the most cost‑effective methods for returns shipping
• Manages and maintains all communication needed between intercompany departments
• Performs other duties as assigned by the Revenue Manager
• Takes ownership and responsibility for their own workload and helps team members when needed

2+ years experience in a customer service or operational position

1+ years of professional experience

Basic PC skills and experience with Google Apps and/or Microsoft Office

• Be a problem solver at heart, with a technical mindset
• Understand what it takes to deliver on a promise of unreasonably good service
• Maintain excellent written and verbal communication skills
• Enjoy working independently and as a member of a team
• Ability to manage priorities and workflow
• Creative, flexible, and innovative team player
• Proven ability to handle multiple projects and meet deadlines
• Ability to deal effectively with a variety of individuals at all organizational levels
• Good judgment with the ability to make timely and sound decisions
• Be versatile and flexible with a willingness to work within constantly changing priorities with positive enthusiasm

We are a small team and all of us do a lot of different things every day. We all enjoy working towards our goals and celebrating wins. We place a very high value on teamwork, work ethic, and humility.

Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Entry level

Full‑time

Finance and Sales

Wholesale