Loan Operations Manager

Loan Operations Manager – Central Bank

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Responsible for the efficient operation of the Loan Operations and Loan Processing personnel by supervising the daily operational and customer service activities. Ensure high‑quality service and accuracy in all aspects of Loan Operations through staffing, training, and oversight of operations functions. Ensure compliance with established policies and procedures. Provide technical support to lending staff, audit staff, and senior management. Act as a resource to staff for operational and customer problems exercising discretion and good judgment.

Create a teamwork environment to ensure that quality service is provided. Conduct relationships and activities consistent with established bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

• Responsible for daily activities of Loan Operations and Loan Processing staff.
• Provide technical support and assistance to all lending areas.
• Prepare management reports.
• Maintain all systems in compliance with regulations.
• Hire, motivate, and train staff on all loan systems; cross‑train in every area.
• Resolve problems regarding systems for customers, audit, and accounting staff.

Perform functions of personnel administration, such as employment interviews, training and development, coaching, counseling, performance reviews; maintain an atmosphere conducive to open communication. Hire, counsel/coach, promote, transfer, and terminate staff when appropriate.

Understand and maintain a thorough knowledge of Central Bank services, operations, and organization; communicate this understanding to others when appropriate and refer inquiries and correspondence to the proper department or individual.

Demonstrate the highest level of professionalism, efficiency, and customer service; resolve the most difficult customer issues.

Advise AVP, Administration Officer, and/or Chief Credit Officer of problems with procedures, policies, improper calculations, deadlines, and other problems.

Issue written and oral instructions; analyze and standardize procedures to improve efficiency of subordinates.

Operate personal computer to compose and edit correspondence, reports and/or memoranda from verbal direction, or from knowledge of established department/division policies; prepare, type, edit, and distribute agendas.

Respond to internal and external inquiries regarding the status of loan files and correspondence in process and other banking‑related questions.

Remain alert for and report potential business opportunities. Provide accurate product information; make appropriate business referrals to other departments.

Maintain neat and orderly work area and ensure that all confidential records are secured and/or disposed of properly.

Complete and attend all required training.

Assist others in the department as needed and/or directed. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.

High school education or equivalent. Experience in Loan Operations preferred.

Strong attention to detail required.

Must possess good judgment and organizational skills and handle information in a confidential manner.

Ability to independently plan, prioritize, organize and complete work efficiently and accurately.

Knowledge of modern office practices and procedures; accurate grammar, spelling, punctuation and standard English usage; business correspondence formats, record‑keeping and filing methods; basic math calculations. PC skills required.

Ability to sort, cross‑index, and file correspondence, reports, records, and other materials according to alphabetical or other acceptable organizational methods.

Ability to deal effectively and courteously with a large number of associates and members of the general public.

Ability to read, write, and speak English. Effective oral and written communication skills.

Willingness to…