Member Experience Team Lead; Lead of Teller Team - Campbell Branch

Member Experience Team Lead (Lead of Teller Team) – Campbell Branch

Assemblies of God Credit Union is a not‑for‑profit credit union dedicated to serving the Assemblies of God community locally, regionally, nationally, and worldwide. We provide a comprehensive range of personal, business, commercial, and church services, products, loans, insurance, and merchant card processing. Our vision is to be the most relevant faith‑based credit union in the world, delivering extraordinary service, solid financial education, meaningful solutions, and access to a national shared‑branch network.

If you are qualified, we would love to have you to join #TeamAGCU
, where our motto is “banking with a purpose so you can live for yours!”.

• Lead the teller team and ensure the front‑line staff deliver a “WOW” experience for every member interaction.
• Maintain accuracy, efficiency, and security in all teller transactions, including deposits, withdrawals, loan payments and transfers.
• Balance cash drawers at the end of shifts and assist team members in reconciling cash.
• Provide coaching and mentorship to team members, encouraging professional growth and fostering a positive workplace culture.
• Conduct difficult conversations constructively and resolve team issues quickly.
• Assist members with product and service inquiries, refer them to appropriate resources, and help improve their financial world.
• Support scheduled shifts, including opening or closing coverage and occasional Saturday morning shifts (8:45 a.m. – 12:15 p.m.).

• Minimum 2 years of teller experience and 3 years in a financial institution.
• At least 3 years of customer service experience in any field.
• Minimum 3 years of experience leading a small team of 4–6 people.
• Experience at a credit union is highly desirable.
• Excellent communication skills, people‑centric approach, and ability to inspire teammates.
• Dependable, honest, upbeat, with a strong attention to detail and confidentiality.
• Self‑motivated, proactive, and committed to making a difference in members’ lives.

Campbell Branch – 8:00 a.m. to 5:00 p.m. (with occasional Saturday morning coverage) – Opener shift: 7:15 a.m. – 3:45 p.m.;
Closer shift: 9:00 a.m. – 5:45 p.m.

AGCU offers a competitive compensation package, including:

• PPO Health Insurance
• High‑Deductible PPO Health Insurance
• Life Insurance (2× base annual wage, paid by AGCU)
• Supplemental Life Insurance
• Short & Long Term Disability Insurance (paid by AGCU)
• Dental Insurance – Base and Buy‑up plan
• Vision Insurance
• Employee Assistance Program (paid by AGCU)
• Flexible Spending Account (Medical & Dependent Care)
• Health Savings Account
• 403(b) Retirement Plan with match up to 6% after 6 months of employment
• Wellness Program
• Voluntary Identity Theft Insurance
• Voluntary Whole Life, Hospital, Critical Illness & Accident Coverage
• Voluntary Legal Insurance
• Pet Insurance
• Paid Parental Leave Program

AGCU is an Equal Opportunity Employer.

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Management and Manufacturing

Referrals increase your chances of interviewing at Assemblies of God Credit Union by 2x.

To apply or for more details, visit