Corporate Services Associate

At Oak Star, strong relationships are at the heart of everything we do—including how we work together. Since 2005, we’ve grown from a single location in Springfield, Missouri, into a trusted, multi-state financial institution serving communities across Missouri, Kansas, and Colorado. As an SBA Preferred Lender and a recognized leader in small business banking, our work supports local economies and meaningful growth—giving our team members the opportunity to make real, visible impact through their roles.

Working at Oak Star means joining a fast-paced, collaborative, and supportive team guided by our SERVE values—stewardship, empathy, responsiveness, vision, and empowerment. We’re committed to service excellence, giving back to our communities, and fostering a workplace where team members are supported. Current comprehensive benefits include health, dental, vision, life, and disability insurances, as well as 401(k), 401(k) match, paid time off, and paid holidays.

Position Summary The Corporate Services Associate is responsible for providing exceptional service and support to customers utilizing the bank's corporate services products. This role will work closely with Corporate Services Officers, customers, and internal departments to ensure seamless onboarding, implementation, and ongoing support of corporate services solutions.

Essential Duties
• Serve as a point of contact for customers using corporate services products.
• Provide ongoing support and education to clients regarding products and services.
• Address client inquiries, troubleshoot issues, and escalate complex cases when necessary.
• Build and maintain strong, positive relationships with customers, ensuring a high level of satisfaction.
• Assist the sales team in understanding customer needs and delivering tailored solutions.
• Guide new customers through the corporate services onboarding process, ensuring all requirements are met.
• Conduct follow-up communications with clients to ensure smooth transitions and address any concerns.
• Maintain a strong understanding of the full suite of corporate services products offered by the bank.
• Master all programs used to facilitate the bank's corporate services programs.
• Stay informed about industry trends, regulatory changes, and new products to provide the most up-to-date solutions to clients.
• Identify and address issues related to the use of corporate services products.
• Work closely with the technical support and operations teams to resolve system errors, transaction issues, or account discrepancies.
• Maintain accurate records, including agreements, support tickets, and usage data.
• Process new enrollments for corporate services products such as ACH, FDIC coverage tools, wire transfers, Remote Deposit Capture, merchant services, Positive Pay, and online banking.
• Assist with documentation and reporting related to corporate services products.
• Assist with the banking needs of corporate services customers.

Secondary Duties The Corporate Services Associate performs duties specific to the position and other functions and duties as assigned.

Responsibilities
• Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
• Ensure the confidentiality and security of customer information, bank information, proprietary information, and sensitive information.
• Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions.
• Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a working environment free of…