Assistive Technology Support Staff

Assistive Technology Support Staff

Location:

Springfield, Missouri

Department: 2

Gether Tech

Employment Type:

Full-time

Job Summary:

Join the compassionate, collaborative 2

Gether Tech team as an Assistive Technology Support Staff member. In this on-site role, you will help promote the safety, independence, and well-being of individuals with intellectual and developmental disabilities and aging-related needs by monitoring assistive technology systems, responding to alerts, communicating with designated contacts, and maintaining accurate service documentation.

This position offers:

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture
  - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits
  - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Monitor assigned clients' assistive technology dashboards continually during scheduled service hours to support their safety and independence.
• Follow each client's established protocols and parameters, promptly notifying designated contacts by email, text, or phone when an issue occurs.
• Respond immediately to power failures, sensor malfunctions, and other urgent technology concerns by communicating with all designated contacts.
• Review client assessments, Individualized Service Plans, parameter sheets, and related files to remain informed of each person's needs and support requirements.
• Document client activity, notifications, and responses thoroughly and accurately in accordance with Medicaid documentation guidelines.
• Review daily log sheets and collaborate with Remote Support Staff to correct errors and ensure documentation is complete.
• Assist with preparing monthly client summaries and distributing them to the appropriate SB40 coordinators and providers by the 15th of each month.
• Answer incoming phone calls and coordinate client assessments, installations, and repairs with 2
  
  Gether Tech leadership.
• Support the scheduling of required training for 2
  
  Gether Tech staff.
• Complete data entry, typing, copying, filing, and other assigned administrative tasks.
• Order necessary office supplies and help maintain an organized, efficient office environment.
• Report to the assigned work location on time and perform other duties as directed by leadership.

Education, Experience, and/or Credential

Qualifications:

• High school diploma or equivalent.
• Experience working with individuals with intellectual or developmental disabilities is preferred.
• Basic knowledge of services and supports for individuals with intellectual or developmental disabilities is preferred.

Additional Qualifications:

• Demonstrated ability to interact and work effectively with clients, families, providers, colleagues, and other community partners.
• Strong verbal and written communication skills, including the ability to collaborate, mediate, and reach appropriate compromises across multiple teams.
• Good computer skills and the ability to complete detailed, accurate documentation and data entry.
• Personal cell phone required.
• Current driver's license, acceptable driving record, and current automobile insurance required.
• Successful completion of required criminal record, driving record, abuse and neglect, fingerprint, and other applicable background checks.

Physical Requirements

The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with…