Front Desk Agent

Join to apply for the Front Desk Agent role at Prime Inc.

The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.

Our award winning hotel is a full-service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

Core values:

Passion – Passionate about who we are and what we do

Respect – Mutual respect and appreciation for our associates and guests

Extreme Service – We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.

Family & Community – All associates and guests are in the family. We desire to give back to the community and to each other.

Innovation & Uniqueness – We desire to be a true oasis in the region and embrace our identity.

Honesty & Integrity – We believe in being truthful and transparent, while maintaining professionalism to our associates and guests in all situations, even when the situation is difficult.

• Greets guests in a friendly and professional manner.
• Engage each guest and listen attentively to their request. Resolve in a timely manner.
• Perform accurate check‑ins and check‑outs of guests daily.
• Answer the telephone in a timely and professional manner.
• Make reservations both over the phone and in person.
• Run daily reports to check reservations for accuracy and identify any special requests.
• Responsible for cash float throughout shift and ensures cash drawer balances correctly at the end of shift.
• Anticipate and address guest’s service needs.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Lean and adhere to all fire and emergency procedures, to ensure guest safety and security. Participate in evacuation if necessary.

• Experience in Guest Services, with strong knowledge of Springfield and surrounding areas.
• Excellent communication, guest service and time management skills.
• Must be able to organize, plan ahead and manage workload.
• Ability to work effectively in a fast‑paced and multi‑tasked environment.
• Knowledge of the hotel industry is beneficial.
• Excellent computer skills, specifically in Microsoft Office. OPERA operating system experience is beneficial.
• Must be able to work calmly in a fast‑paced environment.
• Must be a clear thinker, remaining calm and resolving problems using good judgement.
• Work cohesively with co‑workers as part of a team.
• Must have a positive and professional upbeat personality with a desire to deliver extreme customer service to our guests.
• Will work a varied schedule to include days, nights and weekends as well as holidays.
• Weekends are required.

• This position requires constant standing and walking. Must have the ability to remain in a stationary position for partial/ all shifts. Candidate must be able to lift and carry up to 5 lbs. Candidate must be able to pass a job specific post‑offer physical prior to beginning employment with Oasis Hotel.

• Indoor working conditions in fast‑paced environment.