Night Front Desk Supervisor

The Oasis Hotel &Convention Center is currently seeking career‑driven individuals who are committed to providing a memorable experience to our guests. Our award‑winning hotel is a full‑service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

• Passion – Passionate about who we are and what we do
• Respect – Mutual respect and appreciation for our associates and guests
• Extreme Service – We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.
• Family & Community – All associates and guests are in the family. We desire to give back to the community and to each other.
• Innovation & Uniqueness – We desire to be a true oasis in the region and embrace our identity.
• Honesty & Integrity – We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.

The Front Desk Supervisor will lead and manage the nightly operations of the Guest Service Department. In addition, he/she will act as the Manager on Duty by providing support to all departments on property‑wide during the evening hours.

• Assist the Rooms Division Manager with all aspects of the Guest Services department, including operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
• Stay current with promotions and hotel pricing to provide information to guests on request while maximizing room sales opportunities.
• Manage and maintain the administration of reservations, cancellations, no‑shows and room walks.
• Supervise Guest Services staff, assist in the training of new associates, and conduct ongoing training with existing staff.
• Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Oversee group check‑ins.
• Act as the Manager on Duty, dealing with complaints, problem‑solving, disturbances, special requests and any other property issues that may arise.
• Inform evening personnel of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, ensuring any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Other duties as assigned.
• Minimum of 1 year of Front Desk experience required.
• Knowledge of full service hotel beneficial.
• Micros Opera experience preferred, but not required.
• Must be a clear thinker, remaining calm and resolving problems using good judgement. Resolve guest complaints, ensuring complete guest satisfaction.
• Excellent communication, guest service and time‑management skills required.
• This position requires complete open availability. Schedule will vary based on property needs. Shift will primarily consist of evenings and weekends.
• Must have a positive, professional, upbeat personality with the desire to deliver extreme service to our guests.

Senior level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Management and Manufacturing
Industry: Truck Transportation

Location:

Springfield, MO
Salary: $48,000.00 – $51,000.00