PT Front Desk Guest Experience Ambassador - Homewood Suites

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Rooms-Front Desk Labor Part Time Homewood Suites Springfield, Springfield, MO, US

2 days ago Requisition

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through Daily Pay on day one!

Location: Homewood Suites Hotel by Hilton, Medical Mile District, Springfield, MO

We're looking for an outgoing, friendly, and enthusiastic Guest Experience Ambassador to be the face of our hotel! You'll create memorable first impressions, welcome guests with genuine hospitality, assist with check-ins and check-outs, answer questions, and help make every stay exceptional.

If you enjoy connecting with people, thrive in a fast-paced environment, and take pride in making others feel at home, this could be the perfect opportunity! We're not just looking for someone to check guests in. We're looking for someone who makes them glad they checked in with us!

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

• High School diploma or GED preferred.
• Hospitality customer service experience preferred.

• Standing for long periods, light lifting up to 40 pounds.

• Indoor environment with minimal exposure to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.