IT Endpoint Support Specialist I or II

IT Endpoint Support Specialist I or II page is loaded## IT Endpoint Support Specialist I or II locations:
Springfield, MOtime type:
Full time posted on:
Posted 4 Days Agojob requisition :
R25 505

Connect to a career at City Utilities! CU has been connecting our community to the services they need for every day life since 1945. From electricity to power our lives, clean water to be healthy, natural gas to stay warm, internet to keep businesses connected, to transit services to get them where they need to go. # #
** Salary:
**** IT Endpoint Support Specialist I - Grade 55:
** Minimum: $1,072.78/weekly

Midpoint: $1,314.16
** IT Endpoint Support Specialist II - Grade 56:
** Minimum: $1,226.66/weekly

Midpoint: $1,502.66# #
*
* Work Schedule:

** Monday - Friday, 7:00 am - 4:00 pm or 8:30 am - 5:30 pm, on an as needed basis# #
*
* Job Description:

***** The IT Endpoint Support Specialist II assumes greater responsibility and accountability for all job functions and Knowledge, Skills, and Abilities listed below. For a detailed description of all job responsibilities for each position level, please reach out to Recruitment at .**
* ** PURPOSE OF POSITION:
** Under the direction of the Supervisor - IT Endpoint Support or designee, provides exceptional service to Information Technology customers by maintaining a central point where customers can report problems, ask questions, seek resolution, and obtain status of requests related to project/tasks. Assists in coordination between all areas of Information Technology in resolving Support Center calls, completing requests, and providing communication support for all aspects of Information Technology.

Assists as a technical resource in a project environment and provides daily desk side support to customers. Develops, researches, maintains, and documents support actions into an ITIL based trouble-ticketing application in an enterprise environment compliant with SLAs and ITIL practices. Assists in developing and teaching IT related training classes to the employees of City Utilities, which includes the MS Office 365 products suite.

Installs, maintains, configures images to work with various software and operating systems, and supports all aspects of computer hardware and software, printers, and peripherals.
*
* ESSENTIAL JOB FUNCTIONS:

** 1.
Assists in coordinating all Information Technology communication to customers, including receiving and coordinating all Support Center calls and requests.  2.
Researches, makes technical decisions, and implements the best solution for the customer’s desktop environment in conjunction with our standards and budgetary responsibility.
3.
Defines, monitors, and applies Information Technology policies when appropriate.  4.
Has an awareness of Information Technology Infrastructure Library (ITIL) and IT Service Management Best Practice (ITSM).  5.
Participates in IT asset management decisions and processes.  6.
Will be part of the Support Center after-hours on-call and phone rotation.  7.
Performs other related duties as required or assigned by management.
*
* QUALIFICATIONS:

***
* Education and Experience:

** Bachelor’s degree from an accredited college or university with a major or minor in Business, Communications, Computer Information Systems, Computer Science, or a related field is required.
*** IT Endpoint Support Specialist I:
*** Exceptional related experience and/or IT certification may be considered in lieu of degree on a year-for-year basis. One year of recent experience related to supporting/troubleshooting/configuring personal computer hardware, software, Windows Operating Systems and MS Office 365 is required.
*** IT Endpoint Support Specialist II:
*** Exceptional related experience and/or certification in A+, Network +, MCSE, MCDST, HDI Help Desk Analyst and/or Support Technician, or ITIL Certification may be considered in lieu of degree on a year-for-year basis. Three years of recent experience related to supporting/troubleshooting/configuring personal computer hardware, software, and Windows Operating Systems and MS Office 365 is required.
** Licensing/Certification:
** A+, Network+, Microsoft, IT Infrastructure Library (ITIL) Foundation, or other…