IT Operations Technician

Overview

Join to apply for the IT Operations Technician role at Epic
. This position is based on our campus in Madison, WI and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an IT Operations Technician with Epic Hosting, you will be part of the team’s central nervous system — monitoring the hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve routine and complex network, hardware, virtualization, and presentation problems. You’ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

Learn more about the team at Epic Careers.

Epic is located just outside Madison, Wisconsin, and offers a campus culture designed to support productive work, collaboration, and growth.

• Monitor the hosting infrastructure stack and respond swiftly to issues.
• Investigate and troubleshoot network, hardware, virtualization, and presentation problems using a variety of tools.
• Coordinate with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Entry level

• Full-time

• Information Technology

• Computer Networking and Information Technology & Services

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients. Please see our full non-discrimination statement at the Careers site.