IT Enterprise Service Center - Sr Digital Support Specialist

Senior Digital Support Specialist

We’re looking for a detail-driven digital wizard with a passion for precision and process to join our team. You’ll be at the heart of our digital operations, ensuring that hundreds of document types are processed seamlessly across multiple lines of business. As a Senior Digital Support Specialist, you’ll be the go‑to expert for fulfillment requests, system evaluations, and training, helping us deliver excellence every single day.

• Lead with Expertise
  :
  Apply your deep knowledge of digital support to maintain business continuity across multiple departments.
• Train & Mentor
  :
  Guide new and existing team members using structured training modules and hands‑on support.
• Drive Improvements
  :
  Participate in system evaluations and provide data to help resolve trouble areas.
• Support Investigations
  :
  Fulfill critical requests such as background checks, call recordings, and vehicle history reports.
• Manage Claims
  :
  Monitor and assist with digitally reported claims and subpoena requests.
• Handle Sensitive Materials
  :
  Prepare outgoing checks, scan external media, and convert large digital files for enterprise compatibility.
• Maintain Compliance
  :
  Follow records‑retention protocols and support the upkeep of specialized scanning equipment.

• 2–4 years of experience (or demonstrated mastery of internal development skills).
• A sharp eye for detail and a passion for digital workflows.
• A collaborative spirit and readiness to work onsite full‑time.
• Comfort with routine tasks and flexibility to take on new challenges with guidance.

• You’ll be a key player in a high‑impact role.
• You’ll help shape the future of digital support through training and innovation.
• You’ll work with a team that values accuracy, efficiency, and continuous improvement.

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, including training, transferable skills, work experience, business needs, and market demands. The base pay is subject to change and may be modified in the future.

American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive annually a bank of paid time off and paid holidays. We aspire to support an inclusive work environment, offering a healthy work‑life balance, development opportunities, and a casual dress code.

American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other legally protected category. American National is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.