IT Customer Support Analyst - IT Service Desk
Job in
Springfield, Greene County, Missouri, 65897, USA
Listed on 2026-10-17
Listing for:
CoxHealth
Full Time
position Listed on 2026-10-17
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Cox Health South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807
Department:1709 IT Service Desk Scheduled Weekly
Hours:
40
Hours:
8am to 4:30pm
Work Shift:
Day Shift (United States of America)
Cox Health is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. Cox Health has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please :
Benefits | Cox Health Job
Description:
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Education:
• Preferred:
Associate's degree in Computer Science, Information Technology,
Experience:
• Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.
Skills:
• Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Ability to effectively document support request and solutions for future reference.
Licensure/Certification /Registration: N/A
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