IT Customer Support Analyst - Service Desk
Listed on 2026-10-17
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Primrose Place: 1115 E Primrose, Springfield, Missouri, United States of America, 65807
Department1709 IT Service Desk
Scheduled Weekly Hours40
Hours7:00 am - 3:30 pm Mon - Fri
Work ShiftDay Shift (United States of America)
Company OverviewCox Health Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. Cox Health Has Earned The Following Honors For Workplace Excellence
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please :
Benefits | Cox Health
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Education- Preferred:
Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience.
- Required:
4+ years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor's degree in Computer Science, Information Technology, a related field.
- Leads a team of service desk analysts, including hiring, training, and performance management.
- Understands and assists with maintaining operational efficiency withing the service desk team.
- Effectively collaborates with tier 2 and tier 3 resources to ensure end to end operational effectiveness across the incident lifecycle.
- Responsible for assisting with resource management and process management of the service desk team.
- Assists with the development of long term service desk strategies that align with the organization’s overall IT and business objectives.
N/A
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).