IT Customer Support Analyst - IT Service Desk
Listed on 2026-10-20
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IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Facility:
Cox Health South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1709 IT Service Desk Scheduled Weekly
Hours:
40
Hours:
8am to 4:30pm
Work Shift:
Day Shift (United States of America)
Cox Health is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. Cox Health has earned the following honors for workplace excellence:
- Named one of Modern Healthcare's Best Places to work five times.
- Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please :
Benefits | Cox Health
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Education:
- Preferred:
Associate's degree in Computer Science, Information Technology,
- Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.
- Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
- Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
- Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
- Ability to effectively document support request and solutions for future reference.
N/A
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