Private Access Engineer II

This role supports the operation, growth, and continued improvement of the organization’s private access services. The engineer will troubleshoot access and connectivity issues, support application onboarding and operational work, maintain technical documentation, collaborate with internal teams and vendors, and contribute ideas that improve service reliability, supportability, and customer experience.

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J
-1, OPT, or CPT.

• Provides engineering and operational support for Zscaler Private Access (ZPA), including application onboarding, lifecycle management, troubleshooting, and service improvements.
• Proactively identifies opportunities to improve processes, documentation, operational efficiency, and service reliability rather than waiting for improvement efforts to be assigned.
• Works with application owners, infrastructure teams, and vendors to design and implement secure private access solutions for enterprise applications.
• Troubleshoots complex application‑access issues involving authentication, application connectivity, DNS, network routing, and policy enforcement.
• Configures and supports private access technologies, including application segments, access policies, connector groups, identity integrations, and related platform components.
• Participates in onboarding new applications and services to the private access platform while ensuring a positive user experience and adherence to security requirements.
• Collaborates with identity, networking, cloud, security, server, application, and support teams to resolve issues and improve service delivery.
• Develops and maintains technical documentation, operational procedures, implementation standards, and support guidance.
• Monitors service health, identifies recurring issues, analyzes operational trends, and proposes improvements to reliability, scalability, and supportability.
• Builds productive working relationships with technology vendors and internal stakeholders to support ongoing platform operations and strategic initiatives.
• Demonstrates ownership of issues from initial report through validation, communication, documentation, and resolution.
• Contributes to architectural discussions, project planning, and implementation efforts involving secure application access and related technologies.
• Provides technical guidance and knowledge sharing to peers, support teams, and stakeholders.
• Participates in incident response, root cause analysis, and problem management activities related to private access services.
• Performs other duties as assigned.
• Complies with all policies and standards.

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 2 – 4 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

• Experience with Zscaler Private Access (ZPA) or similar Zero Trust Network Access (ZTNA) technologies preferred.
• Knowledge of identity and authentication technologies such as SAML, OIDC, Entra , Okta, or Ping Identity.
• Strong understanding of DNS, TCP/IP, routing, and general network troubleshooting.
• Experience troubleshooting application‑access, authentication, and connectivity issues.
• Familiarity with cloud-hosted and on-premises application architectures.
• Experience with log analysis, troubleshooting tools, and structured problem-solving…